Hospitality Account Support Coordinator

Serta Simmons Bedding, LLC

. Support the SSB Hospitality Sales team in achieving sales targets .

Posted 9/29/2026full-timeRemote • Missouri • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service and account management skills, with a focus on order management, problem-solving, and attention to detail. Proficient in Microsoft Office, particularly Excel, to support sales operations and reporting.

Highest-signal resume keywords

Customer ServiceAccount ManagementOrder ManagementMicrosoft Excel ProficiencyProblem Solving

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Order EntryBillingReportingOrder Accuracy ReviewsCredit-Hold Review

Soft Skills

Attention to DetailConflict ResolutionCritical Thinking

Tools & Technologies

Microsoft Office Suite

Certifications & Qualifications

Associate's Degree (Preferred)

Industry Keywords

Hospitality SalesOrder FulfillmentSales TargetsCustomer Management

About the role

Key responsibilities & impact

Support the SSB Hospitality Sales team in achieving sales targets
Perform customer and order management tasks, including billing, reporting, shipments, and communications
Support order entry functions, including electronic orders and order accuracy reviews
Work with factory CSR and Credit Analyst to release orders for production
Interact with Operations and Factory associates to ensure order fulfillment
Serve as liaison to plants and communicate delivery requirements
Communicate critical sales-order terms, conditions, and account or transaction issues to stakeholders
Review credit-hold reports and work with the credit department to research and solve problems
Review daily order metrics for accuracy of orders entered by sales representatives
Maintain current knowledge of SSB Hospitality products, services, marketing techniques, ordering procedures, and pricing schedules
Assist sales representatives with administrative duties such as account setup, plant liaison, and order amendments
Work with other coordinators to manage general hospitality inbox emails
Perform related and ad-hoc duties assigned by leadership

Requirements

What you’ll need

2+ years of customer service (hospitality preferred)
Excellent customer service and account management skills employing attention to detail
Proficient with problem identification and conflict resolution
Strong proficiency with Microsoft Office suite; especially Excel
Detail-oriented; a high degree of accuracy is required
Problem solving and Critical Thinking
Associate's degree is a plus (not required)
Ideal candidates should reside in the Central time zone
Employees are required to comply with COVID policies established by a vendor or customer

Benefits

Comp & perks

Health, Dental, and Vision
Annual employee contribution to HSA
401K with company match
Paid Time Off / Vacation
12 company holidays
Sick days
Company paid short- and long-term disability
Paid parental leave
Discount programs including Friends and family discounts
Referral Bonus
Tuition Reimbursement
Medical, dental, vision, 401(k) plan, life insurance coverage, disability benefits, tuition assistance program and PTO