Serta Simmons Bedding, LLC

Account Coordinator

• Support the SSB Hospitality Sales team in achieving sales targets
• Perform customer and order management tasks, including billing, reporting, shipments, and communications
• Support order entry functions, including electronic orders and order accuracy reviews
• Work with factory CSR and Credit Analyst to release orders for production
• Interact with Operations and Factory associates to ensure order fulfillment
• Serve as liaison to plants and communicate delivery requirements
• Communicate critical sales-order terms, conditions, and account or transaction issues to stakeholders
• Review credit-hold reports and work with the credit department to research and solve problems
• Review daily order metrics for accuracy of orders entered by sales representatives
• Maintain current knowledge of SSB Hospitality products, services, marketing techniques, ordering procedures, and pricing schedules
• Assist sales representatives with administrative duties such as account setup, plant liaison, and order amendments
• Work with other coordinators to manage general hospitality inbox emails
• Perform related and ad-hoc duties assigned by leadership

Hospitality Account Support Coordinator