Senior Digital Support Engineer

Service Stream

. Own incidents and requests end to end via phone, email, ServiceNow and in person, keeping users informed at every step .

Posted 10/2/2026full-timeChatswood • AustraliaSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in IT support with a focus on Windows 11, macOS, and mobile platforms, alongside strong Microsoft 365 administration skills. Proficient in scripting with PowerShell for automation and troubleshooting, with a solid understanding of networking fundamentals.

Highest-signal resume keywords

Windows 11 AdministrationMicrosoft 365 AdministrationPowerShell ScriptingITIL Foundation CertificationServiceNow Experience

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Level 3 IT SupportEndpoint Performance DiagnosisApplication Fault TroubleshootingDevice Compliance ManagementEntra ID ManagementIntune AdministrationTCP/IP NetworkingDNS TroubleshootingDHCP ManagementVPN Configuration

Soft Skills

MentoringUser Communication

Tools & Technologies

ServiceNowJiraMicrosoft Exchange OnlineMicrosoft TeamsSharePointOneDriveAutopilotIntune

Certifications & Qualifications

CompTIA A+Microsoft 365 Certified: Modern Desktop Administrator (MD-102)

Industry Keywords

IT SupportEnd User ComputeService DeskIncident ManagementRequest Management

Tech Stack

Tools & technologies

AndroidDNSiOSITSMMacOSServiceNowTCP/IP

About the role

Key responsibilities & impact

Own incidents and requests end to end via phone, email, ServiceNow and in person, keeping users informed at every step
Diagnose problems across endpoints, identity, connectivity and applications using logs, event data and diagnostic tools
Handle complex Level 2 and Level 3 escalations through root cause and permanent fix
Administer and troubleshoot Windows 11, macOS, iOS and Android devices, including Intune enrolment, compliance policies, Autopilot provisioning and patching
Support and troubleshoot Microsoft 365 across Exchange Online, Teams, SharePoint and OneDrive
Resolve Entra ID sign-in, MFA and conditional access issues
Provision, configure and rebuild devices for employee onboarding, offboarding and hardware refresh
Use scripting and automation such as PowerShell to fix recurring problems and reduce repeat tickets
Write knowledge base articles and mentor other engineers
Travel occasionally to Rockdale, Parramatta, Wetherill Park and Eastern Creek sites

Requirements

What you’ll need

Must be an Australian or New Zealand Citizen
Must have a full Australian Drivers Licence
Bachelor’s degree in IT, Computer Science, or equivalent hands-on experience
3+ years’ experience in IT support, end User Compute or Service Desk environments, with demonstrated Level 3 capability
Deep hands-on diagnostic skills across Windows 11, macOS and mobile platforms, covering endpoint performance, application faults, connectivity and device compliance
Strong Microsoft 365 administration across Exchange Online, Teams, SharePoint and OneDrive, with working knowledge of Entra ID and Intune
Familiarity with ITSM tools such as ServiceNow or Jira
Ability to work onsite 5 days per week and participate in rostered phone coverage
Certifications such as CompTIA A+, Microsoft 365 Certified: Modern Desktop Administrator (MD-102), or ITIL Foundation preferred
Scripting experience with PowerShell for automation and bulk administration preferred
Solid networking fundamentals, including TCP/IP, DNS, DHCP, VPN and Wi-Fi troubleshooting preferred

Benefits

Comp & perks

Career development and internal mobility opportunities across the diverse business
Access to hundreds of retail and service discounts including Woolworths, JB Hi-Fi, Airbnb and Bupa
Parental, cultural, community service, study, corporate volunteering and purchased leave options
Workplace culture that values diversity, inclusion and celebrates excellence