Service Stream

Support Engineer

• Own incidents and requests end to end via phone, email, ServiceNow and in person, keeping users informed at every step
• Diagnose problems across endpoints, identity, connectivity and applications using logs, event data and diagnostic tools
• Handle complex Level 2 and Level 3 escalations through root cause and permanent fix
• Administer and troubleshoot Windows 11, macOS, iOS and Android devices, including Intune enrolment, compliance policies, Autopilot provisioning and patching
• Support and troubleshoot Microsoft 365 across Exchange Online, Teams, SharePoint and OneDrive
• Resolve Entra ID sign-in, MFA and conditional access issues
• Provision, configure and rebuild devices for employee onboarding, offboarding and hardware refresh
• Use scripting and automation such as PowerShell to fix recurring problems and reduce repeat tickets
• Write knowledge base articles and mentor other engineers
• Travel occasionally to Rockdale, Parramatta, Wetherill Park and Eastern Creek sites

Senior Digital Support Engineer

• Own incidents and requests end to end via phone, email, ServiceNow and in person, keeping users informed at every step
• Diagnose problems across endpoints, identity, connectivity and applications using logs, event data and diagnostic tools
• Take complex Level 2 and Level 3 escalations through to root cause and permanent fix
• Administer and troubleshoot Windows 11, macOS, iOS and Android devices, including Intune enrolment, compliance policies, Autopilot provisioning and patching
• Support and troubleshoot Microsoft 365 across Exchange Online, Teams, SharePoint and OneDrive
• Resolve Entra ID sign-in, MFA and conditional access issues
• Provision, configure and rebuild devices for employee onboarding, offboarding and hardware refresh
• Use scripting and automation such as PowerShell to fix recurring problems and reduce repeat tickets
• Write knowledge base articles and mentor other engineers
• Work primarily at Fortitude Valley with occasional travel to Banyo and Kingsgate sites

Supervisor

• Lead, direct, supervise and coordinate the activities of field staff and subcontractors
• Schedule work, staff and equipment to ensure production targets are met
• Ensure all field work is high quality and consistent with relevant OH&S policies and procedures
• Coordinate and assist with training staff and subcontractors
• Liaise with the client and customers to manage the client’s network and plant
• Arrange services with Public Authorities for work on the network and in public areas
• Prepare reports for management and the customer on work status
• Support the Field Services Manager in day-to-day operations and contractor management within the NBN Unify Services contract
• Assist with internal and external stakeholder management, data capture, and work-type product quality auditing

Field Supervisor

Civil Engineer

• Lead and mentor a national structural engineering team
• Oversee engineering resourcing, workload management and technical capability development
• Review, verify and approve structural designs, assessments and certifications
• Act as the escalation point for complex engineering and site-related challenges
• Drive continuous improvement initiatives and engineering excellence
• Maintain compliance with NCC requirements, Australian Standards, telecommunications industry regulations and Safety in Design principles
• Manage professional registration, chartership and certification requirements across the team
• Support project delivery teams with expert structural advice throughout the project lifecycle
• Build strong relationships with clients, subcontractors and key stakeholders nationally
• Champion quality assurance, professional standards and technical governance across the Wireless business

Principal Structural Engineering Manager – SME

General

• Perform excavation and trenching using hand tools or machinery
• Lay and joint pipes, wrap pipes, and install valves and fittings
• Assist with under-pressure drilling, tapping, and live gas connections
• Complete backfilling, compaction, and site reinstatement
• Operate and maintain tools, plant, and equipment safely and effectively
• Carry out work under direction according to plans, drawings, and job instructions
• Assist with pressure testing and purging of mains and services
• Support site clean-up and restoration, including lawns, footpaths, and roadways
• Complete timesheets, job reports, and basic field notes
• Support gas meter refits and relight customer appliances as required
• Respond to after-hours callouts and participate in on-call rosters if required
• Maintain professional relationships with customers, contractors, and the public
• Ensure proper care, use, and security of company tools, equipment, and vehicles
• Report to the Operations & Maintenance manager
• Perform field construction and maintenance work on gas mains and services

Senior Digital Support Engineer

Senior Digital Support Engineer

Field Supervisor

Principal Structural Engineering Manager – SME

Crew Member