Senior Digital Support Engineer

Service Stream

. Own incidents and requests end to end via phone, email, ServiceNow and in person, keeping users informed at every step .

Posted 10/2/2026full-timeBrisbane • AustraliaSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in IT support with a focus on diagnosing and resolving complex issues across Windows 11, macOS, and mobile platforms. Proficient in Microsoft 365 administration and automation using PowerShell, with a strong emphasis on user support and device management.

Highest-signal resume keywords

Level 3 IT SupportMicrosoft 365 AdministrationPowerShell ScriptingWindows 11 TroubleshootingServiceNow Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Windows 11MacOSIOSAndroidMicrosoft 365Entra IDIntuneTCP/IPDNSDHCP

Soft Skills

MentoringUser CommunicationProblem Solving

Tools & Technologies

ServiceNowJiraAutopilotMFAVPN

Certifications & Qualifications

CompTIA A+Microsoft 365 Certified: Modern Desktop Administrator (MD-102)ITIL Foundation

Industry Keywords

End User ComputeService DeskIncident ManagementDevice ComplianceKnowledge Base

Tech Stack

Tools & technologies

AndroidDNSiOSITSMMacOSServiceNowTCP/IP

About the role

Key responsibilities & impact

Own incidents and requests end to end via phone, email, ServiceNow and in person, keeping users informed at every step
Diagnose problems across endpoints, identity, connectivity and applications using logs, event data and diagnostic tools
Take complex Level 2 and Level 3 escalations through to root cause and permanent fix
Administer and troubleshoot Windows 11, macOS, iOS and Android devices, including Intune enrolment, compliance policies, Autopilot provisioning and patching
Support and troubleshoot Microsoft 365 across Exchange Online, Teams, SharePoint and OneDrive
Resolve Entra ID sign-in, MFA and conditional access issues
Provision, configure and rebuild devices for employee onboarding, offboarding and hardware refresh
Use scripting and automation such as PowerShell to fix recurring problems and reduce repeat tickets
Write knowledge base articles and mentor other engineers
Work primarily at Fortitude Valley with occasional travel to Banyo and Kingsgate sites

Requirements

What you’ll need

Must be an Australian or NZ Citizen
Must hold a full AU drivers licence
Bachelor’s degree in IT, Computer Science, or equivalent hands-on experience
3+ years’ experience in IT support, end User Compute or Service Desk environments, with demonstrated Level 3 capability
Deep hands-on diagnostic skills across Windows 11, macOS and mobile platforms, covering endpoint performance, application faults, connectivity and device compliance
Strong Microsoft 365 administration across Exchange Online, Teams, SharePoint and OneDrive, with working knowledge of Entra ID and Intune
Familiarity with ITSM tools such as ServiceNow or Jira
Ability to work onsite 5 days per week and participate in rostered phone coverage
Certifications such as CompTIA A+, Microsoft 365 Certified: Modern Desktop Administrator (MD-102), or ITIL Foundation are preferred
Scripting experience with PowerShell for automation and bulk administration is preferred
Solid networking fundamentals, including TCP/IP, DNS, DHCP, VPN and Wi-Fi troubleshooting are preferred

Benefits

Comp & perks

Career development and internal mobility opportunities across the diverse business
Access to hundreds of retail and service discounts including Woolworths, JB Hi-Fi, Airbnb and Bupa
Parental, cultural, community service, study, corporate volunteering and purchased leave options
Workplace culture that values diversity, inclusion and celebrates excellence