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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing conveyance timelines and conducting audits while providing exceptional customer service and communication. Proficient in mortgage servicing, property management, and compliance with service line agreements.
Highest-signal resume keywords
Mortgage ServicingConveyance Timeline ManagementProperty ManagementCustomer Service SkillsContract Administration
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Mortgage Default KnowledgeHUD Denials ExperiencePortfolio ManagementProcess AuditsReconciliation AuditsClaims ReviewChargeback ManagementNon-Compliance Letter ReviewBasic Mortgage Terms KnowledgeFHA Portfolio Oversight
Soft Skills
Polished Decision-MakingCritical-Thinking SkillsEffective Communication
Tools & Technologies
Microsoft Software Proficiency
Industry Keywords
Real Estate IndustryVendor ManagementPre-Foreclosure KnowledgeREO ExperienceProperty Insurance Experience
About the role
Key responsibilities & impact- Manage conveyance timelines
- Perform neglect reviews
- Request extensions to conveyance timelines
- Act as the subject matter expert for asset specialists and asset coordinators
- Perform process, production, reconciliation, and employee-work audits
- Provide final approval of conveyance condition
- Report pipeline property status to management
- Manage and resolve client escalations
- Handle escalated asset calls, field calls, and emails from internal and external sources
- Attend or participate in client calls as requested by management
- Oversee the FHA portfolio
- Identify and place loans in conveyance condition
- Assist with creating new procedures and training processes
- Conduct regular audits and provide productive feedback to team members
- Review and assist with claims, chargebacks, and non-compliance letters
- Assist with asset specialist and asset coordinator functions as needed
- Perform all other duties as assigned
- This role is not responsible for providing or communicating corrective action to staff
Requirements
What you’ll need- High School diploma or equivalent preferred
- Solid work history in the mortgage default, banking, vendor management, or real estate industry
- Experience in property management, HUD denials, and managing a conveyance timeline preferred
- Mortgage Servicing, Default Servicing, Portfolio Management, National Real Estate Management, and/or Pre-Foreclosure knowledge/experience preferred
- Contract Administration and Scope of Work/Service Line Agreement Compliance experience preferred
- Practical office experience
- Proven customer service and communication skills
- Computer skills and proficiency in Microsoft software products
- Basic knowledge of mortgage terms preferred
- Property Management, Construction, REO, and/or Property Insurance experience preferred
- Polished decision-making and critical-thinking skills
- Must be currently authorized to work in the United States on a full-time basis
- Must not require sponsorship for employment visa status now or in the future
Benefits
Comp & perks- Health insurance
- Vision insurance
- Dental insurance
- Life insurance
- 401(k) plans
- Employee Stock Purchase Plan
- Paid vacation time
- Paid sick time
- Telecommute option
- Monday–Friday, 8:30–5:00 schedule
- Travel required less than 25%