ServiceLink

Operations

• Maintain and monitor the full vendor order pipeline to ensure timely progress and completion
• Monitor the team phone queue and accept inbound calls to assist vendors with questions, updates, or issue resolution
• Conduct outbound calls to vendors and manage incoming vendor inquiries
• Ensure accurate fee management and proper documentation for each order
• Confirm vendor compliance with operational requirements
• Send proactive reminders regarding quality standards, turnaround times, platform or website usage, and performance expectations
• Collaborate with team members to troubleshoot operational challenges affecting vendor performance or order resolution
• Suggest workflow enhancements, process improvements, and best practices
• Maintain communication patterns and service-level expectations across the vendor panel
• Manage vendor timelines, appointments, and engagement agreements
• Follow Independence Guidelines and vendor management guidelines
• Ensure appropriate escalation paths and timely resolution
• Attend regular department meetings and provide feedback
• Meet department productivity and quality goals
• Communicate regularly with Vendor Management and Directors
• Perform other duties as assigned

Vendor Operations Associate – Servicing Valuations

Curator

• Review title commitments for clearance and ensure all items are accounted for, including payoffs, taxes, and HOA
• Resolve rejected curative issues
• Review daily reports to ensure completion of assigned duties
• Provide external reports per client expectations
• Follow referral processes per client expectations
• Follow payment processes per client expectations, including correct billing codes
• Follow internal and external escalation processes to provide customer service
• Address client or internal staff inquiries professionally and in a timely manner
• Maintain open communication with management and clients
• Attend and participate in team meetings
• Perform other duties as assigned

Post-Sale Title Curator, Default Services – REO

General

• Review Work In Progress report to ensure completion
• Prepare and review closing documents in accordance with state requirements and client instructions
• Review Title Commitment for clearance
• Secure lender approval of loan closing documents
• Address inquiries from clients, borrowers, agents, and internal staff professionally and promptly
• Maintain open communication with team members and team leader
• Confirm closing dates, location, documentation, and funds due at closing with borrowers
• Meet deadlines and specific time frames
• Perform all other duties as assigned

Closing Coordinator – Home Equity & Originations Services

Appraiser

• Complete quality desktop and field appraisal assignments within established client-driven turn times
• Perform quality control reviews on complex valuation reports, including jumbo loans, private wealth/high net worth, and unique or complex properties
• Contact field appraisers to discuss and resolve complex or time-sensitive revision requests
• Resolve quality control escalations by coaching field appraisers, discussing concerns and options with clients, and keeping parties informed
• Understand, implement, and maintain current knowledge of ServiceLink policies and procedures
• Maintain thorough understanding of USPAP, FNMA, and applicable state regulations
• Maintain appraisal license(s) in good standing and attend mandated CEU courses
• Meet ServiceLink quality standards for appraisal report completion and delivery
• Provide timely web updates on assignments
• Conduct site visits with professional attire, appearance, and demeanor
• Perform other assigned duties

Staff Appraiser – Valuations

• Review Work In Progress report to ensure completion
• Prepare and review closing documents in accordance with state requirements and client instructions
• Review Title Commitment for clearance
• Secure lender approval of loan closing documents
• Address inquiries from clients, borrowers, agents and internal staff professionally and in a timely manner
• Maintain open communication with team members and team leader
• Confirm closing dates, location, documentation, and funds due at closing with borrowers
• Meet deadlines and specific time frames
• Perform all other duties as assigned

Closing Coordinator – Home Equity

• Review Work In Progress report to ensure completion
• Prepare closing documents in accordance with state requirements and client instructions
• Review Title Commitment for clearance
• Secure lender approval of loan closing documents
• Address inquiries from clients, borrowers, agents and internal staff professionally and in a timely manner
• Maintain open communication with team members and team leader
• Confirm closing dates, location, documentation, and funds due at closing with borrowers
• Perform all other duties as assigned

Team Lead

• Manage conveyance timelines
• Perform neglect reviews
• Request extensions to conveyance timelines
• Act as the subject matter expert for asset specialists and asset coordinators
• Perform process, production, reconciliation, and employee-work audits
• Provide final approval of conveyance condition
• Report pipeline property status to management
• Manage and resolve client escalations
• Handle escalated asset calls, field calls, and emails from internal and external sources
• Attend or participate in client calls as requested by management
• Oversee the FHA portfolio
• Identify and place loans in conveyance condition
• Assist with creating new procedures and training processes
• Conduct regular audits and provide productive feedback to team members
• Review and assist with claims, chargebacks, and non-compliance letters
• Assist with asset specialist and asset coordinator functions as needed
• Perform all other duties as assigned
• This role is not responsible for providing or communicating corrective action to staff

FHA Team Lead, Field Services

Auditor

• Review Work In Progress reports to ensure completion of assigned work
• Communicate with clients
• Research and resolve discrepancies
• Maintain accurate records and logs
• Review all documentation for 100% accuracy
• Perform duties and responsibilities in a timely manner
• Maintain open communication with team members and team leader
• Address inquiries from clients and internal staff professionally and in a timely manner
• Perform all other duties as assigned

Doc Auditor, Default Services – REO

Title Examiner

• Research and resolve discrepancies
• Review real estate title reports pursuant to company guidelines for approval or rejection
• Review all documentation for accuracy
• Maintain accurate individual records and logs
• Address inquiries from clients, borrowers, agents, and internal staff
• Review work-in-progress reports to ensure completion
• Maintain open communication with team members and team leader
• Monitor and process all order types and folders for the Title Underwriting Department
• Follow up on rejected files
• Use ServiceLink operating systems and internal search engines
• Adhere to company policies and procedures
• Meet minimum production goals and quality requirements set by management
• Perform duties and responsibilities in a timely manner
• Perform other duties as assigned

Title Examiner – Originations

Analyst

• Perform quality control analysis of valuation reports in compliance with regulatory, industry, and client requirements.
• Contact valuation providers to discuss revisions or obtain order status.
• Respond to and resolve issues in a timely and consistent manner.
• Meet daily, weekly, and monthly production goals.
• Provide feedback to QC management to improve processes and team productivity.
• Ensure valuation reports meet regulatory and client standards.
• Maintain compliance with state and industry regulations, including Appraiser Independence Requirements.
• Identify discrepancies or errors in valuation reports and provide detailed revision requests.
• Follow appropriate escalation paths.
• Complete all QC valuation process steps accurately within required SLA timeframes.
• Attend departmental meetings.
• Participate in overtime, training, and onsite collaboration events as requested.
• Communicate daily with QC Managers on department operation protocols.
• Maintain positive, professional relationships with vendors and internal staff.
• Perform other assigned duties.

Quality Control Analyst – Valuations

• Review and submit bids to investors or clients and follow up on denials
• Research loan histories and mortgage neglect
• Address escalated loan inquiries
• Coordinate the cut bid process
• Report damages
• Follow company, client, government agency, and local municipality rules when making decisions
• Make and receive calls from vendors, clients, third parties, and internal departments
• Document systems accordingly
• Manage investor/client bid approvals, submissions, denials, and follow-ups
• Manage investor/client inquiry escalations and assistance
• Manage cut bids, including requesting, follow-up, and placement
• Place loans into conveyance condition when applicable
• Manage conveyance timelines and request extensions
• Perform HUD denial reviews
• Conduct research and analysis
• Issue approved work and create work orders in a timely manner
• Follow up on hazard claims
• Report damage
• Review mortgage neglect
• Follow up on violations
• Manage utility referral and activation
• Respond to client inquiries professionally and promptly
• Develop partnerships with vendors and vendor management
• Perform other duties as assigned by management

Investor/REO Asset Specialist, Field Services

Assistant

• Open new title orders for clients.
• Open orders.
• Facilitate the recording of documents.
• Perform title searches and/or updates.
• Assist Title Officer as needed.
• Correspond to clients written inquiries as needed.
• Manage incoming telephone inquiries from clients.
• Perform all other duties as assigned.

Title Assistant, Default Services – Pre-Foreclosure

Financial Planning and Analysis

• Prepare transaction entries for posting to the general ledger
• Assist with monthly and annual financial close processes
• Complete monthly balance sheet account reconciliations for assigned accounts
• Assist in preparing monthly variance explanations of results
• Assist with internal and external audits to ensure compliance
• Research questions and issues from management and/or business units
• Assist with special, non-routine analysis as required
• Perform all other duties as assigned
• Work Monday-Friday, 8:00 AM-5:00 PM
• Work in-office at the Moon Township, Pennsylvania office at least 3 days per month, including during the monthly closing cycle
• Work 12-14 hour days during the 3-day monthly closing cycle when significant overtime is needed

Staff Accountant, Accounting and Finance

Product Manager

• Own the end-to-end product lifecycle from ideation and strategy through execution and iteration for AI-driven products
• Design product APIs based on functional decomposition
• Partner with engineering, design, data science, and business stakeholders to re-engineer business processes using AI
• Leverage AI and automation to solve complex problems, unlock efficiencies, and create new value streams
• Navigate organizational, technical, and regulatory ambiguity and constraints
• Champion experimentation, learning, and continuous improvement
• Define and track success metrics to ensure products deliver measurable outcomes and scale effectively
• Perform all other duties as assigned

Vendor Operations Associate – Servicing Valuations

Post-Sale Title Curator, Default Services – REO

Closing Coordinator – Home Equity & Originations Services

Staff Appraiser – Valuations

Closing Coordinator – Home Equity

Closing Coordinator – Home Equity

FHA Team Lead, Field Services

Doc Auditor, Default Services – REO

Title Examiner – Originations

Quality Control Analyst – Valuations

Investor/REO Asset Specialist, Field Services

Title Assistant, Default Services – Pre-Foreclosure

Staff Accountant, Accounting and Finance

Product Manager – AI, Information Technology