Investor/REO Asset Specialist, Field Services

ServiceLink

. Review and submit bids to investors or clients and follow up on denials .

Posted 9/17/2026full-timeRemote • United StatesMid-LevelSenior💰 $21 - $24 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing investor and client bid processes, including approvals, submissions, and escalations, while ensuring compliance with relevant regulations. Proficient in customer service and communication, with a strong focus on detail-oriented tasks and effective time management.

Highest-signal resume keywords

Bid ManagementCustomer ServiceMortgage ServicingProperty ManagementCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Bid SubmissionLoan ResearchDocument ManagementHUD Denial ReviewWork Order CreationMortgage Terms KnowledgeContract AdministrationPortfolio ManagementTime ManagementDetail Orientation

Soft Skills

MultitaskingTeam CollaborationPrioritization

Tools & Technologies

Microsoft Software Proficiency

Industry Keywords

Property InsuranceConstructionREODefault ServicingNational Real Estate ManagementPre-ForeclosureScope of Work Compliance

About the role

Key responsibilities & impact

Review and submit bids to investors or clients and follow up on denials
Research loan histories and mortgage neglect
Address escalated loan inquiries
Coordinate the cut bid process
Report damages
Follow company, client, government agency, and local municipality rules when making decisions
Make and receive calls from vendors, clients, third parties, and internal departments
Document systems accordingly
Manage investor/client bid approvals, submissions, denials, and follow-ups
Manage investor/client inquiry escalations and assistance
Manage cut bids, including requesting, follow-up, and placement
Place loans into conveyance condition when applicable
Manage conveyance timelines and request extensions
Perform HUD denial reviews
Conduct research and analysis
Issue approved work and create work orders in a timely manner
Follow up on hazard claims
Report damage
Review mortgage neglect
Follow up on violations
Manage utility referral and activation
Respond to client inquiries professionally and promptly
Develop partnerships with vendors and vendor management
Perform other duties as assigned by management

Requirements

What you’ll need

High School diploma or equivalent required
Practical office experience
Proven customer service/communication skills
Computer skills and proficiency in Microsoft software products
Basic knowledge of mortgage terms preferred
Property Management, Construction, REO and/or Property Insurance experience preferred
Mortgage Servicing, Default Servicing, Portfolio Management, National Real Estate Management, and/or Pre-Foreclosure knowledge and/or experience preferred
Contract Administration and Scope of Work/Service Line Agreement Compliance preferred
Currently authorized to work in the United States on a full-time basis
Must not require employment visa sponsorship now or in the future
Detail-oriented and time management skills
Ability to prioritize duties
Ability to multitask
Ability to work within a team

Benefits

Comp & perks

Health insurance
Vision insurance
Dental insurance
Life insurance
401(k) plans
Employee Stock Purchase Plan
Paid vacation time
Paid sick time
Telecommuting