Account Manager

ServiceMaster Restore®

. Manage disaster restoration mitigation claims/jobs through claims management software .

Posted 9/22/2026full-timeDowners Grove • Illinois • United StatesMid-LevelSenior💰 $17 - $22 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing disaster restoration mitigation claims while ensuring adherence to quality standards and customer service excellence. Proficient in coordinating communication and problem-solving across various organizational areas to achieve operational efficiency.

Highest-signal resume keywords

Disaster Restoration ExperienceClaims Management SoftwareCustomer Service ExcellenceProject Management SkillsMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Claims ManagementProject ManagementDisaster RestorationQuality Standards ReviewEfficiency Initiatives

Soft Skills

Verbal CommunicationWritten CommunicationProblem SolvingOrganizational SkillsCustomer Interaction

Certifications & Qualifications

Background Check ClearancePre-Employment Drug Screen

Industry Keywords

Insurance RequirementsCost Resolution MetricsQuality Resolution MetricsSpeed Resolution MetricsOn-Call Duties

About the role

Key responsibilities & impact

Manage disaster restoration mitigation claims/jobs through claims management software
Deliver outcomes against cost, quality, and speed resolution metrics
Provide world-class customer service to customers, employees, and insurance companies
Coordinate communication, efforts, and problem solving across organizational areas and projects
Serve as a single point of contact for field staff and customers
Provide guidance on insurance requirements and guidelines
Review project management written claims for quality standards, guidelines, pricing, and organizational requirements
Keep Account Managers informed through clear and concise communication
Identify efficiency initiatives and resolve issues
Learn and test new solutions to support continuous company success
Work at one of the company’s 16 locations Monday-Friday during business hours and perform on-call duties from home after hours and weekends

Requirements

What you’ll need

Excellent verbal and written communication skills
Excellent computer software skills and ability to learn
Ability to travel a minimum of 0-5%
Monday-Friday availability and on-call status
Superior customer service and communication skills
Must pass background check and pre-employment drug screen
2 years disaster restoration experience is a plus
Account management capabilities, including organizing and prioritizing claims or issues, are a plus
Applicant form asks about customer service experience, restoration experience, Microsoft Office experience, and willingness to work nights/weekends

Benefits

Comp & perks

Health insurance
Dental insurance
Vision insurance
FSA
401(k) with 10% match
Supplemental disability insurance
Legal insurance policies
PTO
Company phone and computer
Extensive training and education
Flexible work from home options
Learning and growth opportunities
Great company culture
Exciting work that makes real differences in people’s lives