ServiceMaster Restore®

Estimator

• Read scopes and create estimates from information gathered by on-site technicians
• Document property loss with jobsite photos and upload them to the operating system/software
• Write mitigation, contents, and reconstruction estimates using Xactimate and other estimating software
• Record conversations and key job information using required software notes
• Estimate according to carrier audit standards and manage estimates based on client and customer feedback
• Communicate with project managers and lead technicians to ensure photos, notes, and signed documents are complete
• Record drying information using software
• Determine labor and equipment costs
• Communicate with insurance companies and adjusters by phone and email, acting as a liaison
• Manage estimate documents and assess project risks
• Review quotes and estimates with the construction project team
• Address estimate exceptions through timely revisions
• Help keep cycle time at or above 80%
• Attend webinars to stay current on industry standards and corporate updates
• Perform work primarily in an indoor office environment

Project Manager

• Oversee residential and commercial restoration projects for fire, water, mold, and natural-disaster losses
• Develop relationships to build and grow accounts
• Manage projects from start to finish with an assigned Construction Superintendent
• Manage contractors
• Support and implement the Company’s Project Quality Planning and Control process
• Participate in an on-call rotation as required
• Maintain liaison with clients and contacts to facilitate successful project execution
• Attend client-initiated meetings and maintain contact to ensure client satisfaction
• Communicate updates and coordinate with customers and insurance representatives
• Establish project objectives, policies, procedures, and performance standards within corporate policy
• Monitor and control construction through administrative direction of the on-site Superintendent
• Evaluate construction progress and team performance to keep projects on schedule and within budget
• Manage and report financial aspects of contracts
• Identify potential legal problems and litigation and review them with the Branch Manager
• Oversee project close-out
• Represent the company in project meetings
• Provide technical assistance and support to project team members
• Identify new work opportunities and inform Sales and Marketing
• Lead internal teams focused on continuous business improvement
• Promote client, subcontractor, and vendor relationships
• Proactively identify and solve problems to minimize risk

Project Manager – Estimator, Xactimate

Technician

• Perform routine pool maintenance, including vacuuming, skimming, brushing walls and tiles, and emptying baskets
• Test and balance pool water chemistry, adding chemicals as needed
• Inspect pumps, filters, heaters, and automatic cleaners; perform basic repairs or recommend further service
• Clean and maintain pool decks, equipment areas, and surrounding environments
• Maintain accurate records of service visits, chemical usage, and customer interactions
• Communicate with customers regarding pool conditions, maintenance recommendations, and necessary repairs
• Follow safety protocols and company guidelines
• Respond promptly to service calls and emergencies as needed

Pool Service Technician

Account Manager

• Manage disaster restoration mitigation claims/jobs through claims management software
• Deliver outcomes against cost, quality, and speed resolution metrics
• Provide world-class customer service to customers, employees, and insurance companies
• Coordinate communication, efforts, and problem solving across organizational areas and projects
• Serve as a single point of contact for field staff and customers
• Provide guidance on insurance requirements and guidelines
• Review project management written claims for quality standards, guidelines, pricing, and organizational requirements
• Keep Account Managers informed through clear and concise communication
• Identify efficiency initiatives and resolve issues
• Learn and test new solutions to support continuous company success
• Work at one of the company’s 16 locations Monday-Friday during business hours and perform on-call duties from home after hours and weekends