Client Director

ServiceNow

. Produce new business with a defined set of ServiceNow's largest existing accounts .

Posted 11/10/2026full-timeRemote • Texas • United StatesLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in executive relationship management and strategic leadership, with a strong focus on achieving financial targets and integrating AI into client solutions. Proven ability to lead virtual teams and develop multi-tiered relationships across organizations.

Highest-signal resume keywords

Client ManagementExecutive-Level Relationship ManagementSales Solutions ExperienceVirtual Team LeadershipAI Integration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Sales Target AchievementAccount Strategy AlignmentIT Service ManagementHR SolutionsSecurity OperationsCustomer Service ManagementIT Operations ManagementRevenue Opportunities IdentificationSolution DevelopmentRoadmap Development

Soft Skills

Strategic LeadershipRelationship BuildingTrust DevelopmentProblem-SolvingCritical Thinking

Industry Keywords

ServiceNowClient DirectorMulti-Million-Dollar SalesVirtual TeamsMatrixed Teams

Tech Stack

Tools & technologies

ITSMServiceNow

About the role

Key responsibilities & impact

Produce new business with a defined set of ServiceNow's largest existing accounts
Oversee executive relationship management for assigned accounts
Lead virtual teams, including Solution Sales, Solution Consulting, Support, and Professional Services
Provide strategic leadership to clients
Serve as the relationship manager between customers and ServiceNow
Work with ServiceNow solution teams to develop solutions based on customers' strategic outcomes
Manage executive relationships between ServiceNow and assigned clients
Oversee worldwide development of assigned accounts, including development and deployment of worldwide resources
Build trust and deep multi-tiered relationships from project and IT teams to CxO level
Develop roadmaps and build capabilities across clients and ServiceNow teams to promote an outstanding customer experience
Achieve financial targets for assigned clients, including licenses, renewals, and professional services

Requirements

What you’ll need

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
7+ years of experience in client management and aligning account strategies to revenue opportunities
2+ years of experience as a Client Director or equivalent role
Validated multi-million-dollar sales solutions experience
Executive-level relationship management experience
Previous sales experience in IT Service Management, HR, Security Operations, Customer Service, and IT Operations Management within software or IT sales organizations
Experience achieving sales targets
Experience leading virtual or matrixed teams
Ability to understand broad, macro-level business IT needs for a prospective client
Willingness to travel up to 50%, depending on geography/region

Benefits

Comp & perks

Flexible or Remote work persona
Accessible and inclusive candidate experience
Reasonable accommodation support
Equal opportunity employment
Consideration of qualified applicants with arrest or conviction records in accordance with legal requirements