ServiceNow

Full-stack Engineer

• Design and optimize execution engines, JIT/AOT compilation pipelines, and memory management systems
• Ensure customer applications run at scale
• Build high-quality, clean, scalable, and reusable code
• Enforce software engineering architecture and process best practices, including code reviews and unit testing
• Work with product owners to understand detailed requirements
• Own code from design through implementation, test automation, and delivery
• Implement simple-to-use software enabling customers to extend and customize functionality
• Mentor colleagues and promote knowledge-sharing across teams on low-level systems engineering, performance profiling, and optimization techniques

Explore Senior Staff Software Engineer, JavaScript Runtime, Compilers at ServiceNow. Review requirements and application details.

Senior Staff Software Engineer, JavaScript Runtime, Compilers

Solutions Engineer

• Consult with customers on implementing ServiceNow Security and Risk solutions
• Support sales cycles and engage directly with customers and partners
• Lead pre-sales activities including sales presentations, solutioning and scoping workshops, SOW development, scope definition, change order triggers, and engagement sizing
• Connect Security and Risk workflow applications to customer technology landscapes
• Advise on governance leading practices
• Engage senior leadership, including CXOs, on implementation roadmaps and change management
• Partner with Platform Architect teams to identify proactive platform risks
• Act as practice director on marquee Security and Risk accounts
• Lead delivery teams and provide oversight and technical expertise
• Design and deliver Security and Risk solutions following ServiceNow technical standards and leading practices
• Design common customer-use-case solutions and publish them for broader consumption
• Build relationships with Security and Risk product owners and stakeholders
• Lead office hours, presentations, webinars, and learning events
• Drive continuous improvement of delivery and engagement materials
• Enable and mentor ServiceNow delivery teams and partner ecosystems
• Create documentation and service offerings
• Flex across Risk and Security areas to maintain utilization KPIs

Explore Senior Principal Solution Architect, Security and Risk at ServiceNow. Review requirements and application details.

Senior Principal Solution Architect, Security and Risk

• Consult with customers on implementing ServiceNow Security and Risk solutions
• Support sales cycles and engage directly with customers and partners
• Lead sales presentations, solutioning and scoping workshops, SOW development, scope definition, and engagement sizing
• Connect Security and Risk workflow applications to customer technology landscapes
• Advise on governance leading practices
• Engage senior leadership, including CXOs, on implementation roadmaps and change management
• Partner with Platform Architects to identify proactive platform risks
• Act as practice director on marquee Security and Risk accounts
• Lead delivery teams and provide technical oversight
• Design and deliver Security and Risk solutions following ServiceNow standards and leading practices
• Design and publish solutions for common customer use cases
• Build relationships with Security and Risk product owners and stakeholders
• Lead office hours, presentations, webinars, and learning events
• Improve delivery and engagement materials with Customer & Partner Excellence
• Enable and mentor ServiceNow delivery teams and partners
• Create documentation and service offerings
• Work across other Risk and Security areas to maintain utilization KPIs
• Travel for customer needs and internal meetings

Customer Specialist

• Run the day-to-day operations of the customer reference program
• Match customers with prospects based on industry, product, use case, and region
• Use usage dashboards, Power BI, and reporting tools to verify customer adoption and usage
• Manage logistics for one-on-one and group reference calls, including outreach, scheduling, briefing materials, and follow-up
• Prepare customer proof points, talking points, and call briefs
• Collect post-call feedback and identify trends
• Coordinate customer reference meetings for company events, including host preparation, session descriptions, meeting materials, attendee communications, and on-site logistics
• Manage registration and approval workflows and confirm eligible attendees
• Partner with customer hosts to shape focused discussions highlighting measurable customer outcomes
• Identify and recruit new reference customers
• Maintain accurate reference records, including approvals, topics, availability, and participation history
• Monitor participation levels and distribute requests fairly to prevent customer fatigue
• Source advocates for priority deals, upcoming sessions, and coverage gaps
• Bring customer references into events, campaigns, and deal support
• Ensure approved reference assets are easy for sales teams to find and use
• Participate in cross-functional project teams and program planning
• Guide sales teams through reference request and participation processes
• Track reference usage and report program activity and impact on pipeline and deals
• Maintain dashboards and validate attendee, account, and opportunity data
• Recommend process, coverage, and reporting improvements based on data

Explore Customer Reference Specialist at ServiceNow. Review requirements and application details.

Customer Reference Specialist

Customer Success Manager

• Own the post-sale customer relationship as a C-Suite/executive-level advisor on ServiceNow offerings
• Increase customer satisfaction and drive retention through Impact delivery
• Lead high-complexity transformations for the largest and most strategic customers
• Align ServiceNow Customer Excellence roles with governance frameworks, customer objectives, and organizational priorities
• Oversee Impact value management and demonstrate strategic oversight
• Identify professional services pipeline opportunities through product capability road mapping, value blueprints, and adoption analysis
• Provide pre-sales support for funnel opportunities
• Partner with Impact team members to create executive-ready customer narratives
• Shape customer organizational strategy with senior executives through emerging trends, best practices, and industry-specific thought leadership
• Standardize delivery methodologies and ensure governance and quality standards
• Establish relationships with ServiceNow leaders and advocate for product evolution based on customer insights
• Mentor Customer Success resources on transformation best practices
• Identify risks and prevent customer or revenue churn
• Work with Sales Teams on product adoption and customer retention plans
• Guide customer project/program governance and help create appropriate governance models
• Help customers identify missed contractual SLAs and take necessary action
• Improve customer satisfaction and the satisfaction of internal customer stakeholders

Explore Senior Customer Success Executive – ServiceNow at ServiceNow. Review requirements and application details.

Senior Customer Success Executive – ServiceNow

• Develop and maintain the server-side JavaScript engine at the heart of the ServiceNow platform
• Optimize execution engines, memory management, and performance at the systems level
• Design and optimize execution engines, JIT/AOT compilation pipelines, and memory management systems
• Build high-quality, clean, scalable, and reusable code using software engineering best practices
• Conduct code reviews and unit testing
• Work with product owners to understand detailed requirements
• Own code through design, implementation, test automation, and delivery
• Implement simple-to-use software enabling customers to extend and customize functionality
• Mentor colleagues and promote knowledge-sharing across teams on low-level systems engineering, performance profiling, and optimization techniques

Explore Senior Staff Compiler Software Engineer at ServiceNow. Review requirements and application details.

Senior Staff Compiler Software Engineer

Security Engineer

• Partner with enterprise customers, CISOs, security architects, and identity leaders to understand security challenges, business priorities, and transformation initiatives
• Translate complex security requirements into solution strategies and measurable business outcomes
• Lead technical discovery, architectural discussions, executive workshops, and strategic solution engagements
• Provide technical expertise across Identity Security, Identity Governance and Administration (IGA), Identity and Access Management (IAM), and security operations
• Architect solutions addressing identity visibility, access intelligence, least-privilege enforcement, cyber exposure, and security risk reduction
• Advise customers on identity and security challenges involving AI agents, non-human identities, and autonomous systems
• Explore AI agent discovery, identity lifecycle management, permissions, governance, and access control
• Collaborate with account teams, solution consulting leadership, product management, and engineering on complex enterprise opportunities
• Lead technical presentations, solution demonstrations, architecture workshops, and proof-of-value engagements
• Act as a technical escalation point and subject matter expert for strategic customer engagements
• Contribute reusable solution architectures, technical enablement, demonstrations, and field best practices
• Mentor and enable field Solutions Consultants on security and identity technologies
• Bring customer and market insights to product and engineering teams

Explore Senior Advisory Solution Consultant – Identity Security at ServiceNow. Review requirements and application details.

Senior Advisory Solution Consultant – Identity Security

Account Executive

• Develop and execute a territory strategy focused on high-value use cases
• Provide industry-specific input during account planning
• Align target accounts and use cases with the high-ROI potential of AI-driven CRM solutions
• Prospect and grow pipeline in CRM greenfield accounts
• Grow existing CRM partnerships through consultative selling
• Conduct Executive Briefings, Discovery Workshops, and Use Case Pilots
• Partner with account teams, Solutions Implementation partners, and resellers to close net new sales opportunities
• Help enterprise leaders drive operational efficiency and superior customer experience
• Support sales and team enablement

Explore Senior CRM Account Executive at ServiceNow. Review requirements and application details.

Open roles

Senior Staff Software Engineer, JavaScript Runtime, Compilers

Senior Principal Solution Architect, Security and Risk

Senior Principal Solution Architect, Security and Risk

Customer Reference Specialist

Senior Customer Success Executive – ServiceNow

Senior Staff Compiler Software Engineer

Senior Advisory Solution Consultant – Identity Security

Senior CRM Account Executive