CRM Account Executive – Commercial

ServiceNow

. Sell to line-of-business owners across call center and customer service, field operations, Revenue Operations, and Sales organizations .

Posted 11/7/2026full-timeRemote • Massachusetts • United StatesSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in software sales, with a strong focus on building trusted relationships with clients and delivering measurable business outcomes through effective CRM solutions. Proven ability to develop strategic account plans and achieve high sales targets while promoting a customer success culture.

Highest-signal resume keywords

10+ Years Of Sales ExperienceTrusted Relationship BuildingHigh Quota AttainmentCustomer Success FocusAI Integration Experience

ATS Keywords

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Applicant Tracking System Keywords

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Tools & Technologies

ServiceNow CRM

Industry Keywords

Call CenterCustomer ServiceField OperationsRevenue OperationsSales Organizations

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Sell to line-of-business owners across call center and customer service, field operations, Revenue Operations, and Sales organizations
Build relationships with customer executives and decision makers, understanding CRM priorities and purchasing processes
Develop account and territory plans identifying priority customers, growth opportunities, and required actions
Oversee client relationship mapping and orchestrate account strategy across a broad virtual team
Act as a trusted advisor by understanding customer businesses and explaining how ServiceNow CRM can help achieve business goals
Hold Customer Business Reviews to understand use cases and objectives, assess customer adoption, and identify expansion opportunities
Present and demonstrate ServiceNow CRM Solutions and deliver measurable business outcomes

Requirements

What you’ll need

10+ years of sales experience within software OR solutions sales organization
Experience establishing trusted relationships with current and prospective clients and other teams
Experience producing new business, negotiating deals, and maintaining healthy C-Level relationships
Track record of high quota attainment and consistently hitting annual sales targets
Experience leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
Experience promoting a customer success focus in a "win as a team" environment
Willingness to travel up to 50%

Benefits

Comp & perks

Flexible or Remote work persona
Reasonable accommodations during the application process
Equal employment opportunity protections
Employment contingent on required export-control approval