Deal Desk Manager – Global Deal Management

ServiceNow

. Qualify requests and help define plans to estimate, scope and develop proposals .

Posted 11/5/2026full-timeRemote • California • United StatesMid-LevelSenior💰 $139,900 - $244,800 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in proposal development, including the creation and management of SOWs, while effectively communicating complex business and technical requirements. Proven ability to collaborate with cross-functional teams and mentor junior members in a fast-paced sales environment.

Highest-signal resume keywords

Proposal DevelopmentSOW CreationMicrosoft Word ProficiencyInterpersonal CommunicationProject Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Proposal WritingDocument DesignCritical ThinkingTime ManagementSales Lifecycle UnderstandingCopy-EditingGrammar SkillsTechnical WritingBusiness AnalysisOrganizational Skills

Soft Skills

Creative Problem SolvingAdaptabilityCollaborationMentoringCommunication

Tools & Technologies

Microsoft ExcelMicrosoft PowerPointOnline Proposal SoftwareOffice Productivity Software

Industry Keywords

Professional ServicesConsultingSales EngagementHigh-Value ContractsCross-Functional Collaboration

About the role

Key responsibilities & impact

Qualify requests and help define plans to estimate, scope and develop proposals
Analyze customer needs and requirements and compose custom and boilerplate business and technical content
Review customer scope and business, technical, legal and financial requirements
Develop plans, outlines and timetables for compelling, compliant responses
Coordinate information required to produce SOWs, proposals and supporting materials
Manage multiple projects and deliverables for Implementation and Advisory engagements
Create, collect, proofread, organize, format and review proposal documents
Review documents and revisions with the Services Sales team
Prepare for and participate in Deal Validation meetings for large SOWs
Follow up on opportunity progress and closing plans
Review, update or retire Professional Services processes, procedures, standards and tools
Maintain and expand the knowledgebase with accurate company, software and services information
Maintain platform knowledge through webinars, case studies, training and other resources
Mentor junior Professional Services team members
Communicate with and train Services Sales, Architects, Advisors, Practice Directors and other cross-functional organizations
Maintain accurate records of proposals, drafts, approvals and supporting documents

Requirements

What you’ll need

Ability to comprehend, communicate, and cohesively orchestrate complex business, technical and legal requirements, information and materials
Ability to build and maintain partnership with Sales and Delivery teams
Creative and keen eye for graphical and document design details
Superior writing, copy-editing, spelling, grammar, punctuation and style skills
First-class professional and interpersonal communication skills
Excellent organization and time management skills
Ability to thrive and adapt creatively and successfully to constant change in a fast-paced and team-oriented sales environment
Proven critical thinking and effective decision-making abilities
Understanding of sales lifecycle/stages and outcomes
Capable of working independently and in collaboration with remote resources to meet deadlines
Expert knowledge of office productivity, word-processing and various computer-based or online website proposal software
Proficiency in Microsoft Word, Excel and PowerPoint
3-5 years of experience producing SOWs and proposals for high-value contracts
Consulting experience is a plus, not mandatory
Experience working with software vendors is a plus, not mandatory
Technical or university degree in business, communications, English, marketing, publishing, computer science or equivalent experience preferred

Benefits

Comp & perks

Equity (when applicable)
Variable/incentive compensation
Health plans, including flexible spending accounts
401(k) Plan with company match
ESPP
Matching donations
Flexible time away plan
Family leave programs
Flexible or Remote work persona