Director, CRM Sales

ServiceNow

. Build a team of direct CRM Account Executives to drive rapid new business sales growth in the region .

Posted 11/6/2026full-timeRemote • Illinois • United StatesLead💰 $151,150 - $224,775 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership in building and managing high-performing sales teams while driving strategic sales initiatives and achieving revenue growth. Possesses expertise in CRM management, territory development, and fostering C-level relationships to align business objectives.

Highest-signal resume keywords

New Business Sales SuccessStrategic ThinkingPresentation SkillsCRM ManagementTeam Coaching and Mentoring

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Sales Strategy DevelopmentRevenue GrowthForecastingPipeline ManagementTerritory PlanningAnalytical SkillsFinancial PlanningSales Process OptimizationAI Integration in SalesQuota Achievement

Soft Skills

Negotiation SkillsRelationship DevelopmentAdaptabilityCollaborationCoaching

Industry Keywords

CRMC-Level EngagementSales OperationsPartner EcosystemCustomer EngagementBusiness AcumenCompetitive LandscapeSolution ConsultingProfessional ServicesMarket Development

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Build a team of direct CRM Account Executives to drive rapid new business sales growth in the region
Build and drive regional sales strategy with Sales Operations, including understanding the competitive landscape and regional presence and strength
Engage in territory planning, relationship development, and opportunity development
Drive revenue by supporting and assisting Field Sales Teams in closing opportunities
Recruit, coach, and mentor team members
Develop territories and quotas for the sales team and communicate performance expectations
Manage and report accurate forecasts and pipeline to the business
Achieve annual sales goals on a quarterly and annual basis
Engage and align effectively in C-level meetings to understand customer business requirements
Build working relationships with Solution Consulting, Business Units, Professional Services, Marketing, partners, and the ServiceNow executive team
Retain and grow the existing customer base through regular non-sales customer engagement activities

Requirements

What you’ll need

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
Extensive track record of new business sales success
Presentation and negotiation skills within industry and at C Level
Strong success in recruiting, coaching and managing an exceptional sales team
Strong strategic thinking, analytical and financial planning skills to meet and exceed quotas and goals
Ownership of accurate CRM reports, including current and future quarterly forecasts and opportunity inspection
Experience driving sales process and effective working relationships with Sales Operations
Ability to understand the bigger picture and business drivers around IT
Ability to build long-term strategic and senior-level relationships
Ability to adapt and work effectively within a rapidly changing and growing environment
Strong business and financial acumen
Experience building self-motivated sales teams that embrace collaboration, enthusiasm, and overachievement
Ability to champion and promote top performers, develop and coach the team and themselves, and topgrade appropriately
Proven partner relationships and networks
Ability to grow revenue streams and territory development through the partner ecosystem
Ownership of successful pipeline generation activities developed by marketing or the partner community

Benefits

Comp & perks

Equity (when applicable)
Variable/incentive compensation
Health plans
Flexible spending accounts
401(k) Plan with company match
ESPP
Matching donations
Flexible time away plan
Family leave programs