Director, CRM Sales – HCLS

ServiceNow

. Build a team of direct CRM Sales Executives to drive rapid new business sales growth in the region .

Posted 11/9/2026full-timeRemote • Texas • United StatesLead💰 $167,900 - $249,775 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in driving new business sales growth within the Enterprise Healthcare Life Sciences sector, leveraging strong strategic thinking and analytical skills to exceed quotas. Proven ability to build and manage high-performing sales teams while fostering long-term relationships with C-level executives and partners.

Highest-signal resume keywords

Enterprise Healthcare Life Sciences ExpertiseNew Business Sales SuccessTeam Recruitment And CoachingStrategic Thinking And Financial PlanningCRM Reporting And Forecasting

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Sales Strategy DevelopmentTerritory PlanningPipeline GenerationPresentation SkillsNegotiation SkillsSales Process ManagementAnalytical SkillsFinancial AcumenOpportunity DevelopmentCustomer Engagement

Soft Skills

Relationship DevelopmentCoaching And MentoringAdaptabilityCollaborationCommunication

Tools & Technologies

CRM SoftwareSales Operations ToolsForecasting ToolsAI Integration

Industry Keywords

C-Level EngagementRevenue GrowthPartner EcosystemSales GoalsCustomer Base Retention

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Build a team of direct CRM Sales Executives to drive rapid new business sales growth in the region
Build and drive regional sales strategy with Sales Operations, including competitive landscape and go-to-market planning
Engage in territory planning, relationship development, and opportunity development
Drive revenue by supporting and assisting Field Sales Teams in closing opportunities
Recruit, coach, and mentor team members
Develop territories and quotas for the sales team and communicate performance expectations
Manage and report accurate forecasts and pipeline to the business
Achieve quarterly and annual sales goals
Engage and align in C-level meetings to understand customer business requirements
Build relationships with Solution Consulting, Business Units, Professional Services, Marketing, partners, and ServiceNow executives
Retain and grow the existing customer base through regular non-sales customer engagement activities

Requirements

What you’ll need

Current location in a Major US Metro, within driving distance to a ServiceNow office strongly preferred
Demonstrated success and industry knowledge in Enterprise Healthcare Life Sciences (HCLS)
Flexibility to travel as needed across US-based teams and accounts
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
Extensive track record of new business sales success, including presentation and negotiation skills within the industry and at C Level
Strong success in recruiting, coaching, and managing an exceptional sales team
Strong strategic thinking, analytical skills, and financial planning skills to meet and exceed quotas and goals
Ownership of accurate CRM reports, including current and future quarterly forecasts and opportunity inspection
Experience driving sales processes and effective working relationships with Sales Operations
Ability to understand the bigger picture and business drivers around IT
Ability to build long-term strategic and senior-level relationships
Ability to adapt and work effectively within a rapidly changing and growing environment
Strong business and financial acumen
Proven partner relationships and networks, with ability to grow revenue streams and territory development through the partner ecosystem
Ownership of successful pipeline generation activities developed by marketing or the partner community

Benefits

Comp & perks

Equity (when applicable)
Variable/incentive compensation
Health plans
Flexible spending accounts
401(k) Plan with company match
ESPP
Matching donations
Flexible time away plan
Family leave programs