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ServiceNow

Global Partner Manager – Autonomous Workforce, GBS

ServiceNow

. Lead global go-to-market alignment and co-innovation initiatives for a specific functional area .

Posted 11/3/2026full-timeRemote • Maryland • United StatesSeniorLead💰 $126,060 - $208,020 per yearWebsite

Core Competencies

Role fit
Core Competencies

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Demonstrates extensive experience in global alliances and partner sales, with a strong focus on developing and executing go-to-market strategies for SaaS and enterprise software. Proven ability to build executive relationships and drive revenue growth through partner-led initiatives and collaboration.

Highest-signal resume keywords
Global Alliances And Partner Sales ExperienceGo-To-Market Strategy DevelopmentServiceNow ITSM, ITOM, SAM And SPM KnowledgeExecutive Communication And Relationship ManagementExperience With AI-Powered Tools

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Business DevelopmentPartner Revenue GrowthChannel ManagementSales StrategyKPI TrackingMarket ExpansionAccount ManagementGTM Plan DevelopmentPipeline DevelopmentRevenue Contribution
Soft Skills
Influencing SkillsRelationship BuildingProblem-SolvingAdaptabilityCollaboration
Tools & Technologies
AI-Powered ToolsSaaS PlatformsCRM SystemsCloud SolutionsWorkflow Automation Tools
Industry Keywords
Enterprise SoftwareSaaSCRMAIManaged Service ProvidersValue-Added ResellersSystem IntegratorsCo-Sell Sales MotionsGlobal Governance FrameworkQuarterly Business Reviews

Tech Stack

Tools & technologies
CloudITSMServiceNow

About the role

Key responsibilities & impact
  • Lead global go-to-market alignment and co-innovation initiatives for a specific functional area
  • Own and execute the Global Functional Area partner account plan
  • Drive cross-geo alignment for a consistent global partner experience
  • Develop and maintain partner executive relationships and peer-to-peer relationships with ServiceNow counterparts
  • Advise partners on market, geographic, route-to-market, business-unit GTM, and product roadmap expansion
  • Align with the Global Governance Framework
  • Facilitate QBRs for priority countries and milestone tracking
  • Own sourced NNACV and sell-through NNACV revenue success measures
  • Influence partner program KPI tracking, including certifications and PLAs
  • Coordinate joint go-to-market motions across product launches, industry plays, and competitive displacement campaigns
  • Drive Autonomous Workforce product and solution education and enablement
  • Lead joint demand-generation strategy, global campaigns, and executive events
  • Drive in-market execution playbooks to accelerate adoption and support field sales activation
  • Collaborate with Partner Technical Advisors on product expansion, route-to-market opportunities, and co-innovation
  • Develop and maintain playbooks, templates, toolkits, and repeatable processes for Regional Partner Manager teams
  • Support Regional Partner Sales and field sales with partner-led customer pursuits, pipeline development, and deal progression
  • Provide domain-specific GTM assets and thought leadership
  • Identify and solve GTM process gaps to reduce alliance friction
  • Deliver global GTM plans, quarterly and executive governance cadences, geo adoption of global strategy, and partner enablement outcomes
  • Drive global partner pipeline growth, revenue contribution, partner practice expansion, new-market and net-new-logo expansion, execution consistency, and stakeholder satisfaction

Requirements

What you’ll need
  • 12+ years of global alliances and partner sales experience
  • Business development experience in Enterprise Software, including SaaS, CRM, or AI
  • Experience driving partner revenue and accelerated growth with and through SI partners in collaboration with an enterprise sales force
  • Proven ability to build go-to-market plans for Channel, SI, and partner organizations
  • ServiceNow ITSM, ITOM, SAM and SPM product knowledge is a strong plus
  • Track record of achieving and exceeding targets by managing large accounts or alliance partners
  • Experience with a next-generation AI/SaaS company is ideal
  • Established relationships with major SIs, ISVs, Managed Service Providers, and Value-Added Resellers
  • Experience in leading software, Cloud, and SaaS organizations
  • Strong understanding of partner-led and co-sell sales motions
  • Ability to influence and operate in a matrixed organization
  • Executive communication and relationship management skills
  • Comfort operating in ambiguity with a bias toward action
  • Experience leveraging or critically thinking about integrating AI into work processes, decision-making, or problem-solving
  • Experience using AI-powered tools, automating workflows, or analyzing AI-driven insights

Benefits

Comp & perks
  • Equity (when applicable)
  • Variable/incentive compensation
  • Health plans
  • Flexible spending accounts
  • 401(k) Plan with company match
  • ESPP
  • Matching donations
  • Flexible time away plan
  • Family leave programs