Lead Client Director – Strategic Healthcare, Payer

ServiceNow

. Own and nurture C-suite relationships across multiple business lines .

Posted 11/9/2026full-timeRemote • United StatesSenior💰 $173,340 - $225,020 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing C-suite relationships and leading multi-year transformation initiatives within enterprise software environments. Proven ability to drive business growth through strategic account planning and value-based storytelling in the Healthcare Payers and Providers sector.

Highest-signal resume keywords

C-Suite Relationship ManagementMulti-Year Transformation InitiativesEnterprise Software Sales ManagementStrategic Advisory ExperienceHealthcare Industry Expertise

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account Strategy DevelopmentCustomer Account Contract Value (CACV) ExpansionCross-Functional Team LeadershipValue-Based EngagementAI Integration in Work Processes

Soft Skills

Leadership SkillsCross-Functional Team CoordinationStrategic ThinkingProblem-Solving

Industry Keywords

Enterprise ClientsConsultingTransformation OpportunitiesBusiness GrowthCustomer Outcomes

About the role

Key responsibilities & impact

Own and nurture C-suite relationships across multiple business lines
Serve as the single point of accountability for enterprise-wide, multi-year transformation initiatives
Lead development and execution of long-term, multi-year transformation agendas aligned with client priorities
Identify and address customer challenges through industry expertise and strategic account planning
Drive top-line growth through value-based storytelling focused on multi-year Customer Account Contract Value (CACV) expansion
Develop and oversee account strategy and growth roadmaps for large, complex enterprise clients
Lead and coordinate cross-functional teams of Account Executives, Solution Consultants, Product, and Customer Experience Groups
Link customer outcomes to business and financial impact to demonstrate value realization
Advise clients on transformational opportunities and measurable business results

Requirements

What you’ll need

Experience leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
10+ years’ experience managing a team of field-based sales or solution sales representatives in a matrixed sales environment in the enterprise software space to enterprise customers
Proven experience managing executive-level client relationships in complex enterprise environments
Strong background in consulting or strategic advisory roles
Deep industry-specific experience in Healthcare Payers and Providers
Ability to translate customer challenges into actionable strategies
Excellent leadership and cross-functional team coordination skills
Strong track record of driving significant business growth through value-based engagement

Benefits

Comp & perks

Equity (when applicable)
Variable/incentive compensation
Health plans
Flexible spending accounts
401(k) Plan with company match
ESPP
Matching donations
Flexible time away plan
Family leave programs