Lead Client Director – Strategic Healthcare, Payer

ServiceNow

. Produce new business with a defined set of ServiceNow's largest existing accounts .

Posted 11/9/2026full-timeRemote • United StatesSenior💰 $173,340 - $250,020 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive experience in client management and executive-level relationship building, with a strong focus on achieving financial targets and integrating AI into business processes. Proven ability to lead virtual teams and develop strategic solutions tailored to client needs.

Highest-signal resume keywords

Client ManagementExecutive-Level Relationship ManagementSales Solutions ExperienceVirtual Team LeadershipIT Service Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Sales Strategy AlignmentRevenue Opportunity IdentificationMulti-Million-Dollar Sales ExperienceAI IntegrationFinancial Target Achievement

Soft Skills

Strategic LeadershipRelationship BuildingTrust DevelopmentProblem-SolvingCollaboration

Tools & Technologies

ServiceNow

Industry Keywords

IT Service ManagementHRSecurity OperationsCustomer ServiceIT Operations Management

Tech Stack

Tools & technologies

ITSMServiceNow

About the role

Key responsibilities & impact

Produce new business with a defined set of ServiceNow's largest existing accounts
Oversee executive relationship management for assigned accounts
Lead virtual teams including Solution Sales, Solution Consulting, Support and Professional Services
Provide strategic leadership and partnership to clients
Serve as the relationship manager between customers and ServiceNow
Develop ServiceNow solutions based on each customer's strategic outcomes
Oversee growth of global accounts, including development and deployment of worldwide resources
Build trust and deep multi-tiered relationships from project/IT teams to CxO level
Develop a clear roadmap and build capabilities across clients and ServiceNow teams
Achieve financial targets for assigned clients, including licenses, renewals and professional services

Requirements

What you’ll need

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
10+ years of experience in client management, aligning account strategies to revenue opportunities
5+ years of experience as a Client Director or equivalent role
Validated multi-million-dollar sales solutions experience
Executive-level relationship management experience
Previous sales experience in IT Service Management, HR, Security Operations, Customer Service or IT Operations Management within software or IT sales organizations
Experience exceeding sales targets
Experience leading a virtual or matrixed team
Understanding of broad, macro-level business IT needs for a prospective client
Willingness to travel up to 50%, depending on geography/region

Benefits

Comp & perks

Equity (when applicable)
Variable/incentive compensation
Health plans
Flexible spending accounts
401(k) Plan with company match
ESPP
Matching donations
Flexible time away plan
Family leave programs