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ServiceNow

Partner Technology Architect – Autonomous Workforce

ServiceNow

. Co-create autonomous-operations architectures and reference architectures with partners for ITSM, ITOM, HRSD, SPM, and industry-specific workflows .

Posted 11/6/2026full-timeRemote • Virginia • United StatesSeniorLead💰 $118,500 - $183,675 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive expertise in IT Service Management (ITSM), IT Operations Management (ITOM), and employee experience transformation, with a strong focus on AI-enabled operations and solution architecture. Proven ability to engage with executive stakeholders and drive strategic initiatives that connect operational architecture to measurable business outcomes.

Highest-signal resume keywords
ITSM ExpertiseITOM ExpertiseAI-Enabled OperationsSolution ArchitectureStakeholder Engagement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Incident ManagementProblem ManagementChange ManagementCMDB/CSDMEvent ManagementAIOpsKnowledge ManagementEmployee Self-ServiceWorkflow AutomationEnterprise Service Management
Soft Skills
MentoringCollaborationInfluencingPresentation SkillsStrategic Thinking
Tools & Technologies
ServiceNowBMC HelixJira Service ManagementMicrosoftAtlassianIvanti
Certifications & Qualifications
ServiceNow CertificationsEquivalent Platform Certifications
Industry Keywords
Financial ServicesHealthcareManufacturingTelecommunicationsPublic Sector

Tech Stack

Tools & technologies
ITSMServiceNow

About the role

Key responsibilities & impact
  • Co-create autonomous-operations architectures and reference architectures with partners for ITSM, ITOM, HRSD, SPM, and industry-specific workflows
  • Drive adoption of AI Agents, autonomous incident resolution, predictive operations, AIOps analytics, and automated change and remediation
  • Build reusable solution templates, industry accelerators, demo environments, and operational workflow blueprints
  • Provide expertise in Employee Center design, virtual agent configuration, and cross-workflow orchestration
  • Influence product architecture and roadmap based on partner ecosystem needs
  • Lead technical workshops and engage CIO, VP of IT Operations, and CHRO stakeholders
  • Execute strategic proofs of concept demonstrating incident and ticket reduction, cost reduction, and employee productivity gains
  • Guide competitive positioning against legacy ITSM and ITOM platforms
  • Present architecture and operational strategies to executive audiences
  • Design and deliver partner architecture training, workshops, and executive briefings
  • Mentor partner architects and pre-sales teams
  • Assess partner capabilities, identify gaps, and develop capability maturation plans and certification pathways
  • Represent ServiceNow innovation at industry events and transformation forums
  • Collaborate on joint business planning and guide solutions from concept through commercialization
  • Connect operational architecture to measurable business outcomes
  • Maintain ITSM, ITOM, and employee-service market intelligence
  • Advise on coexistence and migration strategies from legacy platforms

Requirements

What you’ll need
  • 8+ years pre-sales, solution architecture, or technical consulting experience with proven success in ITSM, ITOM, employee experience, or enterprise service management solutions
  • 5+ years deep domain expertise in IT service management, IT operations, HR service delivery, or enterprise workflow automation platforms
  • Expert-level knowledge of incident, problem, and change management, CMDB/CSDM, event management and AIOps, knowledge management, and employee self-service
  • Understanding of BMC, Atlassian, Ivanti, Microsoft, and emerging enterprise service management platforms
  • Deep expertise in IT or employee experience transformation for at least two industry verticals
  • Experience engaging with CIO, IT operations, and CHRO executives
  • Experience working with partner ecosystems (GSIs, SIs, ISVs)
  • Working knowledge of AI-enabled operations use cases including virtual agents, autonomous incident resolution, predictive analytics, AIOps, and automated remediation workflows
  • Experience integrating AI into work processes, decision-making, or problem-solving
  • Ability to travel up to 25%
  • ServiceNow ITSM, ITOM, HRSD, and/or SPM experience preferred
  • ServiceNow certifications or equivalent platform certifications preferred
  • Experience with competitive platforms such as BMC Helix, Jira Service Management, and Ivanti preferred
  • Background in IT operations strategy consulting, service management transformation, or employee experience design preferred
  • Industry experience in Financial Services, Healthcare, Manufacturing, Telecommunications, or Public Sector preferred

Benefits

Comp & perks
  • Equity (when applicable)
  • Variable/incentive compensation
  • Health plans
  • Flexible spending accounts
  • 401(k) Plan with company match
  • ESPP
  • Matching donations
  • Flexible time away plan
  • Family leave programs