Principal Customer Success Manager

ServiceNow

. Lead adoption and implementation plans for platinum-level customers, ensuring value realization from the Armis platform .

Posted 11/10/2026full-timeRemote • Pennsylvania • United StatesLead💰 $137,501 - $180,950 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer success management and technical account management, with a strong focus on security posture improvement and platform utilization. Proven ability to build relationships with stakeholders and drive successful adoption of the Armis platform through effective communication and collaboration.

Highest-signal resume keywords

Customer Success ManagementTechnical Account ManagementNetwork EngineeringSecurity Posture ImprovementCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Network EngineeringTechnical DeliveryConfiguration ManagementScripting LanguagesSecurity Systems

Soft Skills

Relationship BuildingPresentation SkillsCustomer Advocacy

Tools & Technologies

Armis PlatformHealthcare ICT DevicesThird-Party Integrations

Certifications & Qualifications

CISSPSecurity+CEH

Industry Keywords

IT SecurityHealthcare TechIoT SystemsOT/ICS Protocols

Tech Stack

Tools & technologies

IoTPython

About the role

Key responsibilities & impact

Lead adoption and implementation plans for platinum-level customers, ensuring value realization from the Armis platform
Understand customer use cases and provide recommendations to improve security posture and platform utilization
Build and maintain trusted relationships with technical stakeholders and decision-makers
Act as the customer advocate within Armis, coordinating across teams to meet customer objectives
Ensure deployment and configuration align with key business use cases and are delivered on schedule
Stay current on third-party integrations and how they interact with Armis within customer environments
Serve as a subject matter expert in the area of technical proficiency
Partner with Product, Engineering, Support, and Sales teams to drive account success
Align new use cases to CISO goals and identify growth opportunities by informing customers about innovations, capabilities, and products
Guide successful adoption and operationalization of the Armis platform, including hands-on technical delivery and configuration
Serve as business liaison between customers and cross-functional teams

Requirements

What you’ll need

Bachelor’s degree in Computer Science, Information Systems, or related field, or relevant certifications (CISSP, Security+, CEH)
8+ years experience in a Customer Success Manager, Technical Account Manager, or related customer-facing technical role
5+ years experience in network engineering, architecture, support, or design
5+ years experience in service delivery or technical account management in post- and/or pre-sales environments
Strong communication and presentation skills across technical and executive audiences
3+ years experience in IT, security, healthcare tech, or similar environments
Familiarity with network protocols across OT/ICS, biomedical, or traditional IT infrastructures
Ability to travel up to 20–25% per quarter
Knowledge of healthcare/ICT devices, manufacturers, or applications
Experience securing IT, IoT, or healthcare systems
Familiarity with scripting languages (Python preferred)

Benefits

Comp & perks

Equity (when applicable)
Variable/incentive compensation
Health plans
Flexible spending accounts
401(k) Plan with company match
ESPP
Matching donations
Flexible time away plan
Family leave programs
Flexible or Remote work persona