Principal Technical Consultant – Federal

ServiceNow

. Consult with customers and configure ServiceNow integrations according to configuration best practices .

Posted 11/3/2026full-timeRemote • Virginia • United StatesLead💰 $165,500 - $289,600 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in ServiceNow platform development and integration, including AI offerings and complex system architectures. Proven ability to lead technical engagements, mentor talent, and ensure adherence to best practices in integration processes.

Highest-signal resume keywords

ServiceNow Certified Application Developer (CAD)Integration Architecture DesignREST/SOAP Web ServicesAI Model UnderstandingTechnical Leadership Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

ServiceNow DevelopmentIntegration TechnologiesJavaScriptData ManagementDatabase DesignMiddlewareSaaS TechnologiesAI SearchVirtual Agent ConfigurationComplex Architecture Diagrams

Soft Skills

Interpersonal SkillsCustomer-Centric AttitudeAnalytical AbilitiesProblem-Solving SkillsAttention to Detail

Tools & Technologies

ServiceNow Studio IDEAutomated Test FrameworkFlow DesignerAPIsMID ServersOrchestrationLDAPSSOVPNEncryption Technologies

Certifications & Qualifications

Active Security ClearanceServiceNow CIS Certifications

Industry Keywords

Integration Best PracticesCustomer AdoptionBusiness OutcomesSystem ErrorsData ConfigurationDomain SeparationSelf-Hosted ImplementationsGenerative AITask IntelligenceComplex System Overlaps

Tech Stack

Tools & technologies

JavaScriptServiceNowSOAP

About the role

Key responsibilities & impact

Consult with customers and configure ServiceNow integrations according to configuration best practices
Drive customer consumption, adoption, satisfaction, and business outcomes on the ServiceNow platform
Design and implement integrations between ServiceNow and third-party software platforms, programs, and applications
Resolve integration errors, provide support, and develop procedures for complex system overlaps
Develop integration plans, strategies, and system-integration architectures
Implement ServiceNow AI offerings including Virtual Agent, NLU, AI Search, Issue Auto Resolution, Task Intelligence, Document Intelligence, and Generative AI
Develop solutions based on user requirements gathered in workshops
Coordinate with developers to ensure integrations and platform functionality support overall project goals
Ensure organizational adherence to integration-process best practices
Serve as a subject-matter expert for complex integration and AI-solution issues
Check and correct data-configuration conflicts and overlaps
Analyze and improve instance configuration and setup for future customer needs
Identify, debug, and advise on system errors and architecture issues
Act as a technical lead on engagements
Mentor and develop talent
Prepare presentations and reports

Requirements

What you’ll need

Active Security Clearance Required
At least 8 years of configuration/development experience for complex, highly capable integration technologies
Demonstrated ability to influence and consult in complex and varied customer environments
Maintain at least 2 ServiceNow mainline CIS certifications
ServiceNow Certified Application Developer (CAD) certification
Experience acting as a technical lead on engagements
Experience architecting system integrations and creating complex high-level architecture diagrams
Extensive experience with REST/SOAP web services, middleware, LDAP, SSO, JDBC, Import Sets, Export Sets, IDR, Remote Tables, and Remote Process
Experience working with SaaS technologies
Understanding of AI Models, Deep Learning Models, and Large Language Models, especially Generative AI
Experience with ServiceNow Predictive/Task Intelligence, AI Search, and Virtual Agent
Experience developing on the ServiceNow platform, including Studio IDE, Mobile, Automated Test Framework, Delegated Development, Flow Designer, Source Control, APIs, and Integrations
Experience with data management, database design, and database concepts
Knowledge of LDAP, VPN, SSL, SAML/SSO, and enterprise technologies
Connect chat, agent chat, and virtual agent configuration and design experience
Encryption understanding and core design principles across Platform, Edge, Database, and Full Disk
Understanding and/or development experience with MID Servers, Notify, and Orchestration
Strong JavaScript skills with practical experience
Strong interpersonal skills and customer-centric attitude
Ability to operate within a culturally diverse environment
Proven team-building ability and talent mentoring/development skills
Analytical and problem-solving abilities
Attention to detail and ability to fix errors in complex code
Ability to perform tasks independently
Good presentation and report-writing skills
Up to 30% annual travel
Self-hosted implementations and/or Domain Separation experience is a plus

Benefits

Comp & perks

Equity (when applicable)
Variable/incentive compensation
Health plans
Flexible spending accounts
401(k) Plan with company match
ESPP
Matching donations
Flexible time away plan
Family leave programs
Remote/flexible work persona options
Accessible and inclusive application experience
Reasonable accommodation support