Senior CRM Account Executive

ServiceNow

. Sell ServiceNow CRM solutions to line-of-business owners across call center and customer service, field operations, Revenue Operations, and Sales organizations .

Posted 11/6/2026full-timeRemote • California • United StatesSenior💰 $130,650 - $190,550 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive experience in selling ServiceNow CRM solutions, building trusted relationships with clients, and achieving sales targets. Capable of leading discovery sessions and providing technical guidance to drive measurable business outcomes.

Highest-signal resume keywords

10+ Years Of Sales ExperienceTrusted Relationship BuildingSales Target AchievementServiceNow CRM Solutions ExpertiseAI Integration Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Negotiation SkillsCustomer Success FocusCritical Thinking

Tools & Technologies

ServiceNow CRM

Industry Keywords

Software SalesSolutions SalesC-Level RelationshipsAccount StrategyBusiness Reviews

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Sell ServiceNow CRM solutions to line-of-business owners across call center and customer service, field operations, Revenue Operations, and Sales organizations
Build relationships with customer executives and decision makers, understanding CRM priorities and purchasing processes
Develop account and territory plans identifying priority customers, growth opportunities, and required actions
Oversee client relationship mapping and orchestrate account strategy across virtual teams including Sales Specialists, Solutions Consultants, Success resources, Partners, and Marketing
Advise customers as a trusted advisor on how ServiceNow CRM can support their business goals
Lead discovery sessions, leverage value-based selling, and deliver measurable business outcomes through customer-specific priorities and use cases
Present, demo, and provide technical guidance on ServiceNow CRM Solutions
Hold Customer Business Reviews to understand business use cases and objectives, assess customer adoption, and identify expansion opportunities

Requirements

What you’ll need

10+ years of sales experience within software or solutions sales organization
Experience establishing trusted relationships with current and prospective clients and other teams
Experience producing new business, negotiating deals, and maintaining healthy C-Level relationships
Experience achieving sales targets
Experience leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
Ability to understand the bigger picture and ServiceNow's plans around IT
Experience promoting a customer success focus in a win-as-a-team environment
Willingness to travel up to 50%

Benefits

Comp & perks

Equity (when applicable)
Variable/incentive compensation
Health plans
Flexible spending accounts
401(k) Plan with company match
ESPP
Matching donations
Flexible time away plan
Family leave programs