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ServiceNow

Senior CRM Account Executive

ServiceNow

. Oversee market success of ServiceNow’s CRM products .

Posted 11/9/2026full-timeRemote • Texas • United StatesSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in driving market success for CRM products, with a strong focus on territory strategy, account planning, and digital transformation. Proven ability to integrate AI into sales processes and coach teams to achieve sales targets in a diverse and inclusive environment.

Highest-signal resume keywords
7+ Years Selling Transferable CSM/FSM/CRM Platform SoftwareFull Cycle Ownership Within Enterprise SegmentQuota Carrying Account Executive ExperienceExperience Integrating AI Into Work ProcessesUnderstanding Of Business Sales Processes

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Sales Strategy DevelopmentAccount PlanningDigital Transformation StrategySales Cycle ManagementQuota Achievement
Soft Skills
CoachingCollaborationDiversity AdvocacyCommunication
Tools & Technologies
ServiceNow CRMAI-Powered ToolsWorkflow Automation
Industry Keywords
Enterprise SegmentAccount Use Case TargetingSpecialty Solution AreasNow Value Principles

Tech Stack

Tools & technologies
ServiceNow

About the role

Key responsibilities & impact
  • Oversee market success of ServiceNow’s CRM products
  • Support strategy and solution wins for specialty solution areas
  • Support territory strategy and planning to improve vertical agreement, account use case targeting, and execution
  • Provide input to Account Executives during account planning based on territory strategy and recommendations
  • Align territory strategy and account planning recommendations with Now Value principles
  • Help customers envision the value of digital transformation and develop strategy with account teams, customers, and partners
  • Interlock with Solution Consultants and Specialist Solution Consultants on Capability Roadmap feedback and agreement
  • Coach AEs, ADRs, and ACEs on foundational specialty solution area knowledge
  • Identify specialty solution opportunities and help manage the sales cycle
  • Customize responsibility allocation to territory and account-team needs
  • Champion diversity and belonging in an open and inclusive environment

Requirements

What you’ll need
  • Current location in Texas required
  • Consistently meets or exceeds annual quotas while selling transferable solutions
  • 7+ years success in selling transferable CSM/FSM/CRM platform software
  • 5+ years experience as a quota carrying AE, Sales Specialist or equivalent
  • 3+ years success in full cycle ownership within Enterprise segment (5K+EE)
  • Understanding of business sales processes
  • Willingness to travel 30–50%
  • Experience integrating AI into work processes, decision-making, or problem-solving
  • Ability to use AI-powered tools, automate workflows, analyze AI-driven insights, or explore AI’s potential impact on the function or industry

Benefits

Comp & perks
  • Flexible or remote work persona
  • Flexible work arrangements based on work persona and assigned work location
  • Reasonable accommodations during the application process