Senior CRM Account Executive

ServiceNow

. Sell to line of business owners across call center and customer service, field operations, Revenue Operations, and Sales organizations .

Posted 11/6/2026full-timeRemote • Illinois • United StatesSenior💰 $130,650 - $190,550 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in software sales, with a strong focus on building relationships with C-Level executives and driving customer success through ServiceNow CRM solutions. Proven ability to develop strategic account plans and achieve high sales targets while collaborating effectively across teams.

Highest-signal resume keywords

10+ Years Of Sales ExperienceTrusted Relationship BuildingHigh Quota AttainmentCustomer Success FocusAI Integration Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Software SalesSolutions SalesAccount PlanningNegotiationQuota AchievementCustomer Business ReviewsCRM PrioritiesExpansion OpportunitiesDecision-MakingProblem-Solving

Soft Skills

CollaborationRelationship ManagementCommunicationTeamworkAdvisory Skills

Tools & Technologies

ServiceNow CRM

Industry Keywords

Call CenterCustomer ServiceField OperationsRevenue OperationsSales Organizations

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Sell to line of business owners across call center and customer service, field operations, Revenue Operations, and Sales organizations
Build relationships with customer executives and decision makers, understanding CRM priorities and purchasing processes
Develop account and territory plans identifying priority customers, growth opportunities, and required actions
Oversee client relationship mapping and orchestrate account strategy across a broad virtual team
Lead collaboration with Sales Specialists, Solutions Consultants, Success resources, Partners, and Marketing
Advise customers on how ServiceNow CRM can help achieve business goals
Hold Customer Business Reviews to understand business use cases and objectives, assess customer adoption, and identify expansion opportunities
Present, demo, and provide customers confidence to invest in ServiceNow CRM Solutions

Requirements

What you’ll need

10+ years of sales experience within software OR solutions sales organization
Experience establishing trusted relationships with current and prospective clients and other teams
Experience producing new business, negotiating deals, and maintaining healthy C-Level relationships
Track record of high quota attainment and consistently hitting annual sales targets
Experience leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
Experience promoting a customer success focus in a "win as a team" environment
Willingness to travel up to 50%

Benefits

Comp & perks

Equity (when applicable)
Variable/incentive compensation
Health plans
Flexible spending accounts
401(k) Plan with company match
ESPP
Matching donations
Flexible time away plan
Family leave programs