Senior CRM Account Executive

ServiceNow

. Sell to line-of-business owners across call center and customer service, field operations, Revenue Operations, and Sales organizations .

Posted 11/9/2026full-timeRemote • CanadaSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive experience in software sales, with a strong focus on building trusted relationships with clients and achieving sales targets. Proficient in leveraging CRM solutions to drive customer success and business transformation.

Highest-signal resume keywords

10+ Years Of Sales ExperienceTrusted Relationship BuildingHigh Quota AttainmentCustomer Success FocusAI Integration Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

NegotiationProblem-SolvingCollaboration

Tools & Technologies

ServiceNow CRM

Industry Keywords

Call CenterCustomer ServiceRevenue OperationsSales OrganizationsAccount Strategy

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Sell to line-of-business owners across call center and customer service, field operations, Revenue Operations, and Sales organizations
Build relationships with customer executives and decision makers, understanding their CRM priorities and purchasing process
Develop account and territory plans identifying priority customers, growth opportunities, and required actions
Oversee client relationship mapping and orchestrate account strategy across a broad virtual team, including Sales Specialists, Solutions Consultants, Success resources, Partners, and Marketing
Advise customers as a trusted advisor on how ServiceNow CRM can help achieve business goals
Hold Customer Business Reviews to understand use cases and objectives, assess customer adoption, and identify expansion opportunities
Present, demonstrate, and provide customers confidence to invest in ServiceNow CRM Solutions
Shape ServiceNow’s CRM business through transformational sales opportunities

Requirements

What you’ll need

10+ years of sales experience within software OR solutions sales organization
Experience establishing trusted relationships with current and prospective clients and other teams
Experience producing new business, negotiating deals, and maintaining healthy C-Level relationships
Track record of high quota attainment and consistently hitting annual sales targets
Experience leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
Experience promoting a customer success focus in a “win as a team” environment
Willingness to travel up to 50%

Benefits

Comp & perks

Flexible or Remote work persona
Equal opportunity employment
Reasonable accommodations during the application process