Senior CRM Account Executive

ServiceNow

. Sell to line-of-business owners across call center and customer service, field operations, Revenue Operations, and Sales organizations .

Posted 11/9/2026full-timeRemote • CanadaSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive experience in software sales, particularly in CRM solutions, with a strong focus on building trusted relationships and achieving measurable business outcomes. Proven ability to lead account strategies and collaborate with cross-functional teams to drive customer success.

Highest-signal resume keywords

10+ Years Of Sales ExperienceCRM Solutions SalesC-Level Relationship ManagementHigh Quota AttainmentCustomer Success Focus

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Solutions SellingAccount Strategy DevelopmentBusiness Review FacilitationValue-Based SellingNegotiation Skills

Soft Skills

Relationship BuildingCollaborationCritical Thinking

Tools & Technologies

ServiceNow CRM

Industry Keywords

Field OperationsRevenue OperationsSales OrganizationsEnterprise CustomersAI Integration

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Sell to line-of-business owners across call center and customer service, field operations, Revenue Operations, and Sales organizations
Build relationships with customer executives and decision makers, understanding their CRM priorities and purchasing process
Develop account and territory plans identifying priority customers, growth opportunities, and required actions
Oversee client relationship mapping and orchestrate account strategy across a broad virtual team, including Sales Specialists, Solutions Consultants, Success resources, Partners, and Marketing
Advise customers as a trusted advisor on how ServiceNow CRM can help achieve business goals
Hold Customer Business Reviews to understand business use cases and objectives, assess customer adoption, and identify expansion opportunities
Present, demonstrate, and provide customers confidence to invest in ServiceNow CRM Solutions
Lead discovery sessions, leverage value-based selling, and deliver measurable business outcomes

Requirements

What you’ll need

10+ years of sales experience within a software or solutions sales organization
Prior success selling CRM or adjacent solutions (FSM, S2P, Q2C) to Enterprise customers
Experience establishing trusted relationships with current and prospective clients and other teams
Experience producing new business, negotiating deals, and maintaining healthy C-Level relationships
Track record of high quota attainment and consistently hitting annual sales targets
Experience leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
Experience promoting a customer success focus in a "win as a team" environment
Willingness to travel up to 50%
All employment is contingent upon obtaining any required export license or other approval for positions requiring access to controlled technology

Benefits

Comp & perks

Flexible or Remote work persona
Flexible and trusted distributed work approach
Reasonable accommodation support during the application process