Senior CRM Account Executive – Federal

ServiceNow

. Develop and execute a territory strategy across Federal agencies focused on citizen experience, intelligent service operations, and program delivery .

Posted 11/6/2026full-timeRemote • United StatesSenior💰 $139,400 - $188,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in Federal CRM sales, focusing on citizen experience and intelligent service operations. Proven ability to establish trusted relationships, drive new business, and achieve high sales targets while integrating AI into decision-making processes.

Highest-signal resume keywords

10+ Years Of Sales ExperienceFederal CRM ExpertiseHigh Quota AttainmentAI Integration ExperienceConsultative Selling

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Relationship BuildingNegotiationCustomer Success FocusTeam Collaboration

Industry Keywords

Federal AgenciesCitizen ExperienceIntelligent Service OperationsProgram DeliveryAccount PlanningCRM SolutionsExecutive BriefingsDiscovery WorkshopsUse Case PilotsSales Development

About the role

Key responsibilities & impact

Develop and execute a territory strategy across Federal agencies focused on citizen experience, intelligent service operations, and program delivery
Provide agency-specific input during account planning so target accounts and use cases align with the mission ROI of AI-driven CRM solutions
Prospect and grow pipeline in greenfield agency programs and expand existing CRM footprints through consultative selling
Lead Executive Briefings, Discovery Workshops, and Use Case Pilots
Partner with account teams, systems integrators, and resellers to close net-new opportunities
Serve as the primary expert for federal CRM within the territory
Spearhead net-new initiatives with Solution Consultants and core account teams
Lead net-new opportunities while enabling Account Executives and Sales Development teams to identify, qualify, and accelerate CRM opportunities

Requirements

What you’ll need

10+ years of sales experience within software OR solutions sales organization
Experience establishing trusted relationships with current and prospective clients and other teams
Experience producing new business, negotiate deals, and maintain healthy C-Level relationships
Track record of high quota attainment and consistently hitting annual sales targets
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
Experience promoting a customer success focus in a "win as a team" environment
Willingness to travel up to 50%

Benefits

Comp & perks

Equity (when applicable)
Variable/incentive compensation
Health plans
Flexible spending accounts
401(k) Plan with company match
ESPP
Matching donations
Flexible time away plan
Family leave programs