Senior CRM Account Executive – Federal

ServiceNow

. Develop and execute a territory strategy across Federal agencies focused on citizen experience, intelligent service operations, and program delivery .

Posted 11/6/2026full-timeRemote • United StatesSenior💰 $139,400 - $188,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive experience in federal sales, focusing on AI-driven CRM solutions and front-office transformation. Proven ability to establish trusted relationships, drive adoption of technology, and achieve high sales targets within complex public sector environments.

Highest-signal resume keywords

10+ Years Of Sales ExperienceExperience Selling Front-Office TransformationDeep Public Sector KnowledgeTrack Record Of High Quota AttainmentExperience Integrating AI Into Work Processes

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Relationship BuildingNegotiation SkillsCustomer Success FocusConsultative Selling

Tools & Technologies

ServiceNow CRMAI-Powered Workflow Solutions

Industry Keywords

Federal AgenciesCitizen ExperienceIntelligent Service OperationsProgram DeliveryPublic Sector Organizations

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Develop and execute a territory strategy across Federal agencies focused on citizen experience, intelligent service operations, and program delivery
Provide agency-specific input during account planning so target accounts and use cases align with the mission ROI of AI-driven CRM solutions
Prospect and grow pipeline in greenfield agency programs
Expand existing CRM footprints through consultative selling, including Executive Briefings, Discovery Workshops, and Use Case Pilots
Partner with account teams, systems integrators, and resellers to close net-new opportunities
Serve as the primary federal CRM expert within the territory
Lead net-new initiatives with Solution Consultants and core account teams
Lead opportunities while enabling Account Executives and Sales Development teams to identify, qualify, and accelerate CRM opportunities
Drive adoption of ServiceNow CRM and AI-powered workflow solutions across federal civilian agencies

Requirements

What you’ll need

10+ years of sales experience within software or solutions sales organization
Experience establishing trusted relationships with current and prospective clients and other teams
Experience producing new business and negotiating deals
Experience maintaining healthy C-Level relationships
Track record of high quota attainment and consistently hitting annual sales targets
Experience leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
Experience promoting a customer success focus in a "win as a team" environment
Willingness to travel up to 50%
7+ years of experience selling front-office transformation into complex, mission-driven public sector organizations
Deep public sector knowledge and a proven sales record within large federal departments

Benefits

Comp & perks

Equity (when applicable)
Variable/incentive compensation
Health plans
Flexible spending accounts
401(k) Plan with company match
ESPP
Matching donations
Flexible time away plan
Family leave programs