Senior CRM Account Executive – HCLS

ServiceNow

. Sell to line of business owners across call center and customer service, field operations, Revenue Operations, and Sales organizations .

Posted 11/10/2026full-timeRemote • Florida • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive experience in software and solutions sales, particularly in CRM and SaaS applications, with a strong focus on building trusted relationships and achieving measurable business outcomes. Proven ability to lead account strategies and collaborate with cross-functional teams to drive customer success and expansion opportunities.

Highest-signal resume keywords

10+ Years Of Sales Experience5+ Years Selling CRM Or SaaS ApplicationsExperience Selling To Enterprise SegmentTrack Record Of High Quota AttainmentExperience Integrating AI Into Work Processes

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

CRM SalesSolutions SellingAccount Strategy DevelopmentBusiness Review FacilitationValue-Based SellingQuota AttainmentNegotiation SkillsCustomer Adoption AssessmentExpansion Opportunity IdentificationCustomer Relationship Management

Soft Skills

Relationship BuildingTrusted AdvisorCollaborationCritical ThinkingCustomer Success Focus

Tools & Technologies

ServiceNow CRMSaaS ApplicationsAI Integration

Industry Keywords

HCLSField OperationsRevenue OperationsSales OrganizationsCustomer Service

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Sell to line of business owners across call center and customer service, field operations, Revenue Operations, and Sales organizations
Build relationships with customer executives and decision makers, understanding their CRM priorities and purchasing process
Develop account and territory plans identifying priority customers, growth opportunities, and required pursuit actions
Oversee client relationship mapping and orchestrate account strategy across a broad virtual team, including Sales Specialists, Solutions Consultants, Success resources, Partners, and Marketing
Advise customers as a trusted advisor on how ServiceNow CRM can help achieve business goals
Hold Customer Business Reviews to understand business use cases and objectives, assess customer adoption, and identify expansion opportunities
Lead discovery sessions, leverage value-based selling, and deliver measurable business outcomes through customer-specific priorities and use cases
Present, demo, and provide customers confidence to invest in ServiceNow CRM Solutions

Requirements

What you’ll need

Current location in Southeast US, close drive to major airport for travel
10+ years of sales experience within software OR solutions sales organization
5+ years selling CRM or transferable front office SaaS applications (i.e CSM, FSM, Source to Pay)
Strong preference of success selling to ENT segment (5K+ employees) and industry (HCLS)
Experience establishing trusted relationships with current and prospective clients and other teams
Experience producing new business, negotiate deals, and maintain healthy C-Level relationships
Track record of high quota attainment and consistently hitting annual sales targets
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
Experience promoting a customer success focus in a "win as a team" environment
Willingness to travel up to 50%

Benefits

Comp & perks

Flexible or Remote work persona
Equal opportunity employer
Reasonable accommodation support during the application process