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Senior CRM Account Executive – HCLS
ServiceNow. Lead discovery sessions and use value-based selling to deliver measurable business outcomes .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in sales leadership, particularly in CRM solutions and SaaS applications, with a strong focus on building relationships and achieving measurable business outcomes. Proven ability to lead teams, develop strategic account plans, and integrate AI into sales processes.
Highest-signal resume keywords
10+ Years Of Sales Experience5+ Years Selling CRM SolutionsTrack Record Of High Quota AttainmentExperience In HCLS IndustryStrong Relationship Building Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Value-Based SellingAccount PlanningNegotiation SkillsBusiness Review FacilitationSales Strategy Development
Soft Skills
Relationship ManagementTeam CollaborationCustomer Success FocusCritical Thinking
Tools & Technologies
ServiceNow CRMSaaS Applications
Industry Keywords
Enterprise SegmentCustomer Service ManagementField Service ManagementRevenue OperationsHealthcare Life Sciences
Tech Stack
Tools & technologiesServiceNow
About the role
Key responsibilities & impact- Lead discovery sessions and use value-based selling to deliver measurable business outcomes
- Shape ServiceNow’s CRM business through exciting and transformational sales opportunities
- Present, demonstrate, and explain ServiceNow CRM solutions to customers
- Sell to line-of-business owners across call center and customer service, field operations, Revenue Operations, and Sales organizations
- Build relationships with customer executives and decision makers and understand their CRM priorities and purchasing process
- Develop account and territory plans identifying priority customers, growth opportunities, and required actions
- Oversee client relationship mapping and orchestrate account strategy
- Lead a broad virtual team including Sales Specialists, Solutions Consultants, Success resources, Partners, and Marketing
- Advise customers on how ServiceNow CRM can help achieve business goals
- Hold Customer Business Reviews to understand use cases, objectives, adoption, and expansion opportunities
Requirements
What you’ll need- Current location greater Philadelphia, PA
- 10+ years of sales experience within software or solutions sales organization
- 5+ years selling CRM or transferable front office SaaS applications (i.e. CSM, FSM, Source to Pay)
- Strong preference of success selling to ENT segment (5K+ employees) and HCLS industry
- Experience establishing trusted relationships with current and prospective clients and other teams
- Experience producing new business, negotiating deals, and maintaining healthy C-Level relationships
- Track record of high quota attainment and consistently hitting annual sales targets
- Experience leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
- Experience promoting a customer success focus in a “win as a team” environment
- Willingness to travel up to 50%
- All employment is contingent upon obtaining any required export license or other export-control approval
Benefits
Comp & perks- Flexible or remote work persona
- Equal opportunity employment
- Reasonable accommodations during the application process