Senior CRM Account Executive – HCLS

ServiceNow

. Sell to line of business owners across call center and customer service, field operations, Revenue Operations, and Sales organizations .

Posted 11/10/2026full-timeRemote • North Carolina • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in sales, particularly within software and CRM solutions, with a strong focus on building relationships with executives and driving customer success. Proven ability to develop strategic account plans and achieve high sales targets while leading cross-functional teams.

Highest-signal resume keywords

10+ Years Of Sales ExperienceCRM Solutions SalesHigh Quota AttainmentCustomer Success FocusRelationship Building

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Sales Strategy DevelopmentAccount PlanningNegotiation SkillsBusiness Review FacilitationNew Business Production

Soft Skills

Relationship ManagementTeam CollaborationCritical Thinking

Tools & Technologies

ServiceNow CRM

Industry Keywords

Enterprise HCLSField OperationsRevenue OperationsCustomer ServiceSales Organizations

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Sell to line of business owners across call center and customer service, field operations, Revenue Operations, and Sales organizations
Build relationships with customer executives and decision makers, understanding CRM priorities and purchasing processes
Develop account and territory plans identifying priority customers, growth opportunities, and actions needed to pursue them
Oversee client relationship mapping and orchestrate account strategy
Lead across a broad virtual team including Sales Specialists, Solutions Consultants, Success resources, Partners, and Marketing
Advise customers on how ServiceNow CRM can help achieve their business goals
Hold Customer Business Reviews to understand business use cases and objectives, customer adoption, and expansion opportunities
Present, demo, and provide customers confidence to invest in ServiceNow CRM Solutions

Requirements

What you’ll need

Current location in/near Charlotte, North Carolina
10+ years of sales experience within software OR solutions sales organization
Prior success selling CRM or adjacent solutions (FSM, S2P, Q2C) to Enterprise HCLS
Experience establishing trusted relationships with current and prospective clients and other teams
Experience producing new business, negotiate deals, and maintain healthy C-Level relationships
Track record of high quota attainment and consistently hitting annual sales targets
Experience leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
Experience promoting a customer success focus in a "win as a team" environment
Willingness to travel up to 50%

Benefits

Comp & perks

Flexible or Remote work persona
Equal opportunity employment
Reasonable accommodations during the application process