Senior CRM Account Executive – SLED

ServiceNow

. Sell CRM solutions to line-of-business owners across call center and customer service, field operations, Revenue Operations, and Sales organizations .

Posted 11/5/2026full-timeRemote • Arizona • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive experience in software sales, particularly in CRM solutions, with a strong focus on building relationships with C-Level executives and driving customer success. Proven ability to develop strategic account plans and lead cross-functional teams to achieve sales targets and business objectives.

Highest-signal resume keywords

10+ Years Of Sales ExperienceCRM Solutions SalesC-Level Relationship ManagementHigh Quota AttainmentCustomer Success Focus

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Solutions SalesAccount PlanningNegotiationBusiness DevelopmentSales Strategy

Soft Skills

Relationship BuildingTeam CollaborationCritical Thinking

Tools & Technologies

ServiceNow CRM

Industry Keywords

Customer ServiceRevenue OperationsField OperationsSales OrganizationsCustomer Business Reviews

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Sell CRM solutions to line-of-business owners across call center and customer service, field operations, Revenue Operations, and Sales organizations
Build relationships with customer executives and decision makers while understanding CRM priorities and purchasing processes
Develop account and territory plans identifying priority customers, growth opportunities, and required actions
Oversee client relationship mapping and orchestrate account strategy
Lead a broad virtual team including Sales Specialists, Solutions Consultants, Success resources, Partners, and Marketing
Advise customers on how ServiceNow CRM can help achieve business goals
Hold Customer Business Reviews to understand use cases and objectives, assess customer adoption, and identify expansion opportunities
Present and demo ServiceNow CRM Solutions

Requirements

What you’ll need

10+ years of sales experience within software or solutions sales organization
Experience establishing trusted relationships with current and prospective clients and other teams
Experience producing new business, negotiating deals, and maintaining healthy C-Level relationships
Track record of high quota attainment and consistently hitting annual sales targets
Experience leveraging or critically thinking about integrating AI into work processes, decision-making, or problem-solving
Experience promoting a customer success focus in a "win as a team" environment
Willingness to travel up to 50%

Benefits

Comp & perks

Flexible or remote work persona
Travel allowance/coverage implied by willingness to travel up to 50% (no specific benefit stated)