Senior Director, Partner Success

ServiceNow

. Own Armis’ strategy for helping channel and services partners implement the Armis platform, build service offerings, and deliver measurable outcomes for shared customers .

Posted 11/10/2026full-timeRemote • New York • United StatesSenior💰 $197,220 - $325,440 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in partner success strategy, executive relationship building, and joint business planning within the enterprise software or SaaS domain. Proficient in using Salesforce for partner pipeline forecasting and analytics, with a strong focus on improving partner performance and customer satisfaction.

Highest-signal resume keywords

Partner Success StrategyExecutive Relationship BuildingJoint Business PlanningSalesforce Pipeline ForecastingPeople Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Partner DevelopmentChannel ManagementAnalytical SkillsNegotiation SkillsTechnical TrainingImplementation ReadinessPerformance Goals SettingQuality Validation CheckpointsCybersecurity KnowledgeAI Tools Utilization

Soft Skills

Strong CommunicationInfluencing DecisionsCollaborationCustomer Feedback IntegrationProblem-Solving

Tools & Technologies

SalesforceAI Tools

Industry Keywords

Enterprise SoftwareSaaSGSIMSSPVARManaged Security ServicesImplementation ServicesPartner OnboardingService OfferingsCustomer Satisfaction

Tech Stack

Tools & technologies

Cyber Security

About the role

Key responsibilities & impact

Own Armis’ strategy for helping channel and services partners implement the Armis platform, build service offerings, and deliver measurable outcomes for shared customers
Lead and develop the Partner Success team
Build executive relationships with GSIs, VARs, MSSPs, and other service providers
Collaborate with Channel Sales, Customer Success, Product, Marketing, and Enablement
Set partner readiness and performance expectations and use data to guide partner investment
Serve as executive escalation point for critical partner and customer issues
Set Partner Success strategy, operating priorities, and performance goals
Develop technical capability resources including solution guides, architecture reference materials, hands-on labs, and certification pathways
Establish standards for partner onboarding, technical training, certifications, and implementation readiness
Track partner capabilities, certifications, service offerings, and delivery performance
Run partner assessments and use results to set partner tiers and development plans
Define quality validation checkpoints for partner-led deployments
Improve handoffs, implementation quality, platform adoption, and customer satisfaction
Develop joint business plans with strategic partners
Partner on co-selling, new customer acquisition, and account expansion
Use Salesforce to review partner pipeline and forecasts
Work with Marketing and Product on partner communications, positioning, and go-to-market initiatives
Bring partner and customer feedback into product and program planning

Requirements

What you’ll need

10+ years of experience in enterprise software or SaaS, including 8+ years in partner success, partner development, or channel management working with GSIs, MSSPs, VARs, or comparable strategic partners
5+ years of people management experience
Track record of building executive relationships, influencing cross-functional decisions, and translating partner strategy into measurable customer and commercial outcomes
Experience with joint business planning, co-selling, and partner pipeline forecasting in Salesforce
Strong communication, negotiation, and analytical skills
Bachelor’s degree in business, marketing, a technical discipline, or a related field
Preferred: Experience in cybersecurity or with partners that deliver managed security or implementation services
Preferred: Hands-on experience using AI tools to analyze partner performance, summarize partner and customer feedback, prepare business reviews, or streamline enablement workflows
Ability to validate AI-generated outputs and handle customer and partner data appropriately
MBA or other relevant advanced degree preferred

Benefits

Comp & perks

Equity (when applicable)
Variable/incentive compensation
Health plans
Flexible spending accounts
401(k) Plan with company match
ESPP
Matching donations
Flexible time away plan
Family leave programs
Flexible or Remote work persona