Senior Staff Forward Deployed Engineer – Flow

ServiceNow

. Lead technical design and delivery for strategic enterprise deployments, including SSO and identity architecture, multi-system integrations, and security and compliance reviews with customer IT and security leadership .

Posted 11/10/2026full-timeRemote • Illinois • United StatesSenior💰 $171,900 - $300,800 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading technical design and delivery for enterprise deployments, with a strong focus on SSO, identity architecture, and multi-system integrations. Proven ability to mentor teams, influence product direction, and drive customer success through effective communication and strategic IT operations.

Highest-signal resume keywords

10+ Years In Customer-Facing Technical RolesExpert Knowledge Of Single Sign-On And Identity ArchitecturesDeep Experience With REST APIs And AutomationsExtensive Experience With ServiceNow And Collaboration PlatformsStrong Understanding Of AI And Workflow Automation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

REST APIsScriptingAutomationsWebhooksSingle Sign-OnIdentity ArchitecturesSAMLOAuthAI Workflow AutomationIntegration Architectures

Soft Skills

CommunicationInfluencingMentorshipProblem-SolvingCustomer Advocacy

Tools & Technologies

OktaMicrosoft TeamsSlackJiraWorkdayZoomMicrosoft 365ServiceNowFlow AnalyticsGoogle Drive

Industry Keywords

Enterprise SoftwareSecurity And ComplianceService Desk OfferingsProduct-Led GrowthConsumption-Priced Software

Tech Stack

Tools & technologies

CloudServiceNow

About the role

Key responsibilities & impact

Lead technical design and delivery for strategic enterprise deployments, including SSO and identity architecture, multi-system integrations, and security and compliance reviews with customer IT and security leadership
Architect and build complex, production-grade automations and workflows with Flow’s natural-language builder across Okta, Microsoft Teams, Slack, Jira, Workday, Zoom, Microsoft 365, and ServiceNow
Design knowledge and retrieval strategies across SharePoint, Google Drive, Box, Notion, and the ServiceNow knowledge base
Solve product gaps through scalable workarounds and convert them into reusable patterns, reference architectures, and product capabilities
Lead proof-of-concept and strategic evaluation efforts with sales and executive stakeholders
Define and improve onboarding and implementation so customers enable Flow in a few hours and reach production in one day
Advise customer IT directors and executives on Flow, IT operations strategy, and ServiceNow’s plans
Use Flow analytics to build business cases, demonstrate value, and drive expansion
Own multi-account health and adoption outcomes, identify risks, and drive executive-level resolution
Translate customer patterns into product requirements and strategy with product management and engineering
Represent the customer in roadmap, architecture, and go-to-market discussions
Establish technical standards, playbooks, and tooling for the forward deployed function
Mentor and coach IC3 and IC4 solutions engineers
Serve as final technical escalation for critical customer issues, including API timeouts, sync errors, payment-related questions, and failed automations
Reproduce bugs, isolate root causes, and work with core engineers on resolution
Use health, audit, and activity logs to diagnose issues, identify outages, and define monitoring and triage practices

Requirements

What you’ll need

10+ years in customer-facing technical roles, such as forward deployed, solutions, or implementation engineering, in enterprise software
Experience leading strategic, multi-system deployments
Deep, hands-on experience with REST APIs, scripting, automations, and webhooks
Ability to design integration architectures and debug them at depth
Expert knowledge of single sign-on and identity architectures, including SAML, OAuth, Okta, and Entra ID
Knowledge of enterprise security and compliance requirements
Extensive experience with enterprise service management or collaboration platforms such as ServiceNow, Jira, Slack, or Microsoft Teams
Strong understanding of AI and workflow automation, including prompt design, retrieval-augmented approaches, and evaluating the quality and accuracy of AI answers
Proven ability to communicate and influence from system administrators and security engineers to IT directors and executives
Demonstrated ability to connect customer outcomes to broader IT and operations strategy and to ServiceNow’s plans
Track record of technical leadership and mentorship
Track record of influencing product direction and cross-functional teams without direct authority
Preferred: Experience with service desk offerings
Preferred: Experience with AI-native or cloud-native enterprise products
Preferred: Background in product-led growth or consumption-priced software
Preferred: Experience building an onboarding or implementation motion, playbooks, or a forward deployed function from scratch
Startup experience is helpful but not required

Benefits

Comp & perks

Equity (when applicable)
Variable/incentive compensation
Health plans
Flexible spending accounts
401(k) Plan with company match
ESPP
Matching donations
Flexible time away plan
Family leave programs