Staff AI Agent Engineer

ServiceNow

. Own the end-to-end technical relationship with enterprise customers .

Posted 11/9/2026full-timeDes Moines • Iowa • United StatesLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in architecting and delivering AI solutions, managing enterprise customer engagements, and driving technical adoption across the Moveworks Platform. Proficient in designing secure integrations and leveraging API-based systems for effective customer outcomes.

Highest-signal resume keywords

AI Solutions ArchitectureFull-Stack Workflow DesignAPI-Based Systems IntegrationCustomer Engagement ManagementTechnical Adoption Strategy

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

REST APIsPythonJavaScriptGolangIPaaS ToolsAgentic AI DesignData ModelingPrompt EngineeringContext EngineeringArchitecture Diagrams

Soft Skills

Strong Communication SkillsRelationship Management

Tools & Technologies

Moveworks PlatformServiceNowWorkdayOktaJiraAzure FunctionsAWS LambdasWorkatoLinuxWindows

Industry Keywords

Enterprise Customer EngagementTechnical AdoptionImplementation LifecycleCustomer SuccessAutomation

Tech Stack

Tools & technologies

AWSAzureJavaScriptLinuxPythonServiceNowGo

About the role

Key responsibilities & impact

Own the end-to-end technical relationship with enterprise customers
Translate complex business challenges into high-impact AI solutions built on the Moveworks Platform
Serve as the primary technical point of contact throughout the full implementation lifecycle, from solution design through launch
Manage 5–8 enterprise customer engagements simultaneously
Drive customer adoption and measurable outcomes across the Moveworks implementation lifecycle
Architect and deliver AI solutions with customers
Design and build secure, performant integrations between the Moveworks Platform and enterprise systems including ServiceNow, Workday, Okta, and Jira
Advise customers on Agentic AI roadmaps and upskill their teams to operate the platform independently
Synthesize customer feedback and technical gaps for Moveworks Engineering and Product teams
Generalize successful customer solutions into reusable templates and share learnings across the team
Collaborate with customer IT teams, internal engineering teams, and product teams
Travel up to 25% of the time

Requirements

What you’ll need

8+ years of experience in a customer-facing technical role such as Solutions Engineer, Customer Success Engineer, Solutions Architect, Implementation Consultant, or Consulting Engineer
Demonstrated track record of driving successful technical adoption with mid-to-large enterprise customers
Experience designing, building, and launching full-stack workflows and automations
Experience leveraging REST APIs, iPaaS tools such as Workato, Azure Functions, AWS Lambdas, or ServiceNow Flow Designer, or scripting languages such as Python, JavaScript, or Golang
Willingness and ability to travel up to 25% of the time
Ability to operate across multiple business functions and technical domains
Strong grasp of API-based systems integration
Knowledge of LLM-based systems design, including prompt engineering, context engineering, and data modeling
Strong communication and relationship skills
Familiarity with enterprise platforms such as ServiceNow, Jira Service Desk, Zendesk, Workday, or Okta
Familiarity with Linux and Windows environments and command line
Current knowledge of AI tools, frameworks, and agentic design patterns
Ability to develop solution narratives and high-quality artifacts, including architecture diagrams, solution proposals, and SOWs
Preferred: familiarity with enterprise platforms, Linux and Windows environments, command line, and current AI tools, frameworks, and agentic design patterns

Benefits

Comp & perks

Flexible or remote work persona
Accessibility and reasonable accommodation support during the application process
Equal opportunity employment
Consideration of qualified applicants with arrest or conviction records in accordance with legal requirements