Staff Software Engineer, AI-Native Engineering

ServiceNow

. Lead the design and delivery of complex, cross-functional features from architecture through production operations .

Posted 11/10/2026full-timeRemote • Massachusetts • United StatesLead💰 $149,800 - $262,200 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in AI-native capabilities, including agent loops and prompt design, while leading cross-functional teams to deliver high-quality software solutions. Proven ability to mentor engineers and drive standards for code quality and safe AI usage.

Highest-signal resume keywords

AI-Native CapabilitiesTypeScript ProficiencyTechnical LeadershipSystem Design SkillsAI-Assisted Development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

AI IntegrationCode GenerationTest AutomationPrompt DesignContext ManagementEvaluation HarnessesDefect TriageRelease ReadinessAgentic ArchitecturesMulti-Tenant Systems

Soft Skills

Clear CommunicationMentoringCollaboration

Tools & Technologies

AI ToolsSaaS PlatformsObservability Tools

Industry Keywords

Secure Software DeliveryCompliant SoftwareCross-Functional Features

Tech Stack

Tools & technologies

TypeScript

About the role

Key responsibilities & impact

Lead the design and delivery of complex, cross-functional features from architecture through production operations
Build AI-native capabilities including agent loops, tool use, prompt and context design, retrieval, and evaluation harnesses
Define and drive AI usage across code generation, test automation, review, triage, and documentation
Measure the impact of AI-assisted and agentic development and share effective practices
Mentor senior and mid-level engineers
Set standards for code quality, observability, and safe AI usage
Partner with product, UX, and engineering leads to turn ambiguous problems into scoped, shippable plans
Own production quality, including defect triage, release readiness, and gate reviews

Requirements

What you’ll need

Experience leveraging or critically thinking about integrating AI into work processes, decision-making, or problem-solving
Current, hands-on fluency with AI-assisted and agentic development
8+ years of software engineering experience
Track record of technical leadership at the staff level or equivalent
Strong proficiency in TypeScript or another statically typed language
Solid system design skills
Hands-on experience building or integrating LLM-based features, including prompt design, retrieval or context management, evaluation, and cost/latency tradeoffs
Working knowledge of agentic architectures, including tool use, orchestration, and human-in-the-loop controls
Clear written and verbal communication, including briefing senior leaders and aligning multiple teams
Familiarity with enterprise SaaS, multi-tenant systems, and secure, compliant software delivery

Benefits

Comp & perks

Equity (when applicable)
Variable/incentive compensation
Health plans
Flexible spending accounts
401(k) Plan with company match
ESPP
Matching donations
Flexible time away plan
Family leave programs