Technical Product Manager, Legal AI and Platforms

ServiceNow

. Own a multi-quarter roadmap for legal AI and platform initiatives across Contract Management Pro, Legal Service Delivery, and connected systems .

Posted 11/2/2026full-timeRemote • Illinois • United StatesMid-LevelSenior💰 $131,600 - $230,300 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in technical product management with a focus on AI and legal workflows, including the ability to define evaluation methods for AI applications and manage multi-quarter roadmaps. Strong stakeholder management and executive communication skills are essential for aligning cross-functional teams and delivering impactful AI solutions.

Highest-signal resume keywords

Technical Product ManagementGenerative AI FeaturesAgile MethodologiesStakeholder ManagementServiceNow Contract Management Pro

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Roadmap OwnershipEpic WritingUser Story DevelopmentEvaluation Methods for AIAI Performance Testing

Soft Skills

Clear Executive CommunicationStrong Stakeholder Management

Tools & Technologies

ServiceNowNow AssistContract Management ProLegal Service Delivery

Industry Keywords

Legal WorkflowsContract Lifecycle ManagementAI ApplicationsProcurement WorkflowsPrototype-First Development

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Own a multi-quarter roadmap for legal AI and platform initiatives across Contract Management Pro, Legal Service Delivery, and connected systems
Plan each quarter in epics and deliver through iterative development, testing, and production release
Write epics, user stories, technical spikes, acceptance criteria, and solution approach documents
Prioritize the backlog with clear tradeoffs
Lead discovery with legal and business teams and translate opportunities into prioritized product requirements and measurable outcomes
Design and deliver AI agents for legal work, including advice and counsel recommendations, contract redlining, request intake and triage, and contract review
Decide how agents retrieve knowledge, when people review outputs, and how feedback improves them
Use out-of-the-box and Now Assist capabilities first, building custom solutions when necessary
Build prototypes to test AI performance and gain stakeholder agreement
Ensure production solutions receive engineering review and hardening
Define evaluation criteria, test sets, and pass thresholds for AI features
Run model and vendor evaluations
Build and own value models and report AI impact to senior leadership monthly and quarterly
Establish baselines and measure adoption, cycle time, quality, and realized productivity improvements after launch
Co-develop and validate enhancements with the Product organization for potential customer-facing releases
Bring legal-team feedback into product roadmaps
Align Legal, Procurement, Compliance, Product, Engineering, and Digital Technology stakeholders
Work alongside business process managers and engineers in a shared delivery model

Requirements

What you’ll need

5+ years in technical product management, including ownership of a multi-quarter roadmap
Experience with enterprise workflow platforms
Experience shipping generative or agentic AI features, including LLM behavior, retrieval, and prompt design
Experience defining evaluation methods for AI applications, including output quality, groundedness, task completion, and appropriate human review
Experience on agile teams writing epics and user stories that engineers build from
Clear executive communication
Strong stakeholder management across legal, business, and technical teams
Preferred: Experience with ServiceNow Contract Management Pro or Legal Service Delivery
Preferred: Experience with legal, contract, or procurement workflows
Preferred: Hands-on experience with Now Assist or ServiceNow AI Agents
Preferred: Experience with other contract lifecycle management or legal AI platforms
Preferred: Experience co-developing with a product organization or serving as a design partner for a software product
Preferred: Experience with AI-native or prototype-first development

Benefits

Comp & perks

Equity (when applicable)
Variable/incentive compensation
Health plans
Flexible spending accounts
401(k) Plan with company match
ESPP
Matching donations
Flexible time away plan
Family leave programs