Docker Support Engineer – Afternoon Shift

ServiceRocket

. Deliver a top-tier customer support experience and become an expert in Docker technologies and products.

Posted 10/8/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Docker technologies and advanced troubleshooting skills to resolve complex platform-level issues while delivering exceptional customer support. Collaborates cross-functionally to enhance workflows and improve customer satisfaction through effective communication and knowledge management.

Highest-signal resume keywords

Docker Technologies ExpertiseAdvanced Troubleshooting SkillsEnterprise Technical Support ExperienceProgramming Languages: Go, Python, JavaScriptFamiliarity with Kubernetes and CI/CD

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Docker EngineDocker HubDocker DesktopTroubleshooting Docker TechnologiesSaaS Product SupportKnowledge ManagementTechnical DiagnosisRemote Screen-SharingProcess ImprovementAI and Agentic Tools

Soft Skills

Strong Written CommunicationStrong Verbal CommunicationCollaborationCustomer AdvocacyProblem-Solving

Tools & Technologies

MacOSMicrosoft WindowsLinuxKubernetesCI/CD Software

Industry Keywords

Enterprise Technical SupportSaaS TechnologyHigh-Growth EnvironmentBackground ChecksSecurity Clearances

Tech Stack

Tools & technologies

DockerJavaScriptKubernetesLinuxMacOSPythonGo

About the role

Key responsibilities & impact

Deliver a top-tier customer support experience and become an expert in Docker technologies and products.
Apply advanced troubleshooting, debugging, and diagnosis to critical problems across multiple layers of the Docker technology stack.
Resolve complex, platform-level issues beyond routine ticket troubleshooting.
Engage with Engineering to identify bugs and resolve technical issues.
Partner cross-functionally on collaborative projects.
Conduct enterprise customer calls and remote screen-sharing sessions to resolve complex issues.
Apply AI and agentic tools responsibly to support workflows and decision-making.
Contribute directly to the platform by surfacing patterns, improving tooling and workflows, and feeding insights into support systems.
Create help content and audit the knowledge base.
Participate in on-call rotations and recommend process improvements to maximize customer satisfaction.
Work closely with Knowledge Management, Engineering, and Product Management to represent the customer voice.

Requirements

What you’ll need

3+ years of enterprise technical support experience at a high-growth SaaS technology company.
BA/BS degree in Information Technology, Computing, or similar.
Comfortable with programming languages such as Go, Python, or JavaScript.
Experience with Docker products, including Engine, Hub, and Desktop.
Extensive experience troubleshooting Docker technologies and SaaS products.
Strong written and verbal English communication skills.
Familiarity with macOS, Microsoft Windows, and Linux systems.
Familiarity with Kubernetes orchestration and CI/CD software.
Applicants must be eligible to obtain required background checks and security clearances.
Ability to work Wednesday through Sunday, 1:00 PM to 9:00 PM Pacific Daylight Time.

Benefits

Comp & perks

Share the fruit program: when we grow the tree, we share the fruit–when the company grows, we share the profit.
Stock options: opportunity to participate in company ownership.
Health insurance for you and your family.
Retirement plan/funds saving with diverse plans depending on location.
Career pathways program for horizontal and vertical growth.
Generous monthly fixed allowances including Rockettoria, Scholarship & Learning, Tech Choice, and Wellness.
Generous PTO plus one cultural heritage and community day.
Collaborative, inclusive work environment supporting professional growth and personal well-being.