ServiceRocket

Support Engineer

• Deliver a top-tier customer support experience and become an expert in Docker technologies and products.
• Apply advanced troubleshooting, debugging, and diagnosis to critical problems across multiple layers of the Docker technology stack.
• Resolve complex, platform-level issues beyond routine ticket troubleshooting.
• Engage with Engineering to identify bugs and resolve technical issues.
• Partner cross-functionally on collaborative projects.
• Conduct enterprise customer calls and remote screen-sharing sessions to resolve complex issues.
• Apply AI and agentic tools responsibly to support workflows and decision-making.
• Contribute directly to the platform by surfacing patterns, improving tooling and workflows, and feeding insights into support systems.
• Create help content and audit the knowledge base.
• Participate in on-call rotations and recommend process improvements to maximize customer satisfaction.
• Work closely with Knowledge Management, Engineering, and Product Management to represent the customer voice.

Explore Docker Support Engineer – Afternoon Shift at ServiceRocket. Review requirements and application details.