Customer Service Manager – Enterprise

ServiceTitan

. Develop a portfolio of approximately 40 Enterprise Property Care customer accounts with complex needs .

Posted 10/26/2026full-timeRemote • United StatesMid-LevelSenior💰 $86,600 - $139,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in account management and project management, with a strong focus on customer relationship building and problem-solving. Capable of analyzing data to drive insights and enhance customer experience while mentoring team members.

Highest-signal resume keywords

Account ManagementProject ManagementCustomer Relationship BuildingData AnalysisMentoring

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Engagement AnalysisKPI ReportingProduct Usage IntelligenceUpselling StrategiesCross-Selling Strategies

Soft Skills

Strong CommunicationOrganizational SkillsAttention to DetailAdaptabilityTeam Collaboration

Industry Keywords

Enterprise Customer AccountsCustomer Experience EnhancementComplex Problem SolvingFast-Paced EnvironmentSelf-Starter

About the role

Key responsibilities & impact

Develop a portfolio of approximately 40 Enterprise Property Care customer accounts with complex needs
Regularly contact accounts to gather product-usage intelligence and identify valuable features and services
Coach customers on best practices
Build and maintain senior-level customer relationships and deliver a premium experience
Solve complex customer problems with strategic, creative solutions to increase product value
Improve the customer experience through product and process enhancements
Analyze user engagement data and identify actionable insights
Report KPIs regularly
Segment customers for upselling and cross-selling opportunities
Mentor and support new hires and members of the non-Enterprise Success Team

Requirements

What you’ll need

4+ years of combined account and/or project management experience in a customer-facing role
Ability to multitask and manage multiple projects simultaneously with strong attention to detail
Self-starter who thrives in an entrepreneurial, fast-paced environment
Demonstrated capacity to lead, motivate, and work well with others
Demonstrated ability and interest in project management and analyzing data sets
Intelligent, quick-thinking, fast-learning, and solution-oriented
Adaptable team player with strong communication and organizational skills
Less than 15% nationwide travel

Benefits

Comp & perks

Flexible time off
Learning and development opportunities
Comprehensive onboarding program
Leadership training
Programs and events
Bonusly rewards
Peer-nominated awards
Company-paid medical, dental, and vision insurance
100% employer-paid options and 90% coverage for dependents
FSA and HSA
401k match
Telehealth options, including One Medical memberships
Parental leave and support
Up to $20k in fertility services
Surrogacy and adoption reimbursement
On-demand maternity support through Maven Maternity
Free breast milk shipping through Maven Milk
Pet insurance
Legal advisory services
Financial planning tools
Annual bonus
Equity