ServiceTitan

Analyst

• Spend 60% of time working with customers and 40% doing technical work
• Work directly with customers to ensure successful data migration
• Manage varied tasks with shifting priorities and tight deadlines
• Communicate project status and updates to internal and external stakeholders
• Find and employ methods for transferring previously unencountered data sources
• Evaluate database structures and interpret them into the ServiceTitan data model
• Write queries to correct, reformat, or move data
• Review source-software data when customers evaluate new software
• Present data cleanups to the larger data team
• Coordinate between clients, data engineers, and Onboarders
• Support timely delivery of transferred data for customer adoption of ServiceTitan
• Receive projects and deadlines from Data Engineering or Implementation departments

Data Quality Analyst

Sales Development Rep

• Execute high-volume, multi-channel outreach to engage decision-makers within target accounts
• Make 60+ daily calls, send personalized emails, and use social selling
• Conduct discovery calls to qualify potential leads
• Schedule product demonstrations for Account Executives
• Manage daily activities and sales pipeline using sales methodology and technology
• Partner with Account Executives on sales strategies
• Ensure seamless handoff of qualified opportunities
• Seek coaching and feedback to improve sales skills
• Identify and qualify leads, build relationships, and support revenue growth

Sales Development Representative

Full-stack Engineer

• Own significant pieces of the sale-to-production lifecycle from technical design through shipping and iteration
• Design and build full-stack features across the C#/.NET backend and React/TypeScript frontend
• Partner with product managers, designers, and engineers to translate contractor needs into shipped software
• Make technical decisions within the area of ownership and collaborate on cross-cutting or architecturally significant choices
• Write clean, well-tested, maintainable code
• Participate in code reviews
• Debug and resolve complex issues across the stack, including performance and reliability problems in distributed systems
• Contribute to technical design discussions and evolve product architecture
• Communicate progress, tradeoffs, and risks with engineers, product managers, and stakeholders
• Build ServiceTitan's Exteriors vertical product covering roofing, siding, windows, and gutters workflows

Senior Software Engineer

Robotics

• Act as a strategic partner to stakeholders by identifying business problems and proposing scalable processes and solutions across the customer journey
• Document and analyze current-state workflows and develop process-improvement points of view through process mapping
• Manage and develop team members, allocate capacity, hold the team accountable, and delegate work across U.S. and international team members
• Design and deliver process and efficiency solutions across Salesforce, Smartsheet, Salesloft, and Gainsight
• Advance AI tooling and apply an AI-first mindset to solution design
• Implement and maintain KPIs and use data-driven insights to identify continuous improvement opportunities
• Own initiatives end-to-end, including timelines, requirements gathering, stakeholder alignment, testing, launch, and post-launch support
• Own change-management plans, assessments, and coordination with the enablement team
• Prioritize work based on impact, urgency, and business goals
• Build cross-functional stakeholder relationships and tailor solutions to operational needs
• Make decisions using business judgment, data analysis, and stakeholder input
• Participate in SDLC events including stand-ups, sprint planning, sprint reviews, demos, and UAT
• Develop user stories, use cases, and functional and technical specifications
• Lead UAT to validate solution requirements and functionality
• Gather post-launch user feedback and analyze usage data for future enhancements
• Align business roadmaps with cross-team capacity and system-development prioritization
• Handle ad hoc and business-as-usual stakeholder requests

Manager, Post Sales Process – Automation

Agent

• Own the end-to-end onboarding experience for new Virtual Agent customers
• Run tailored product demonstrations using customers’ data and workflows
• Drive continued, high-quality usage of Virtual Agents across a book of business
• Track adoption metrics and proactively address product usage drop-off
• Identify underutilizing customers and lead optimization sessions
• Manage a book of business focused on retention, ROI demonstration, and customer health
• Develop personalized plans based on customers’ business drivers and pain points
• Build customer trust to drive positive sentiment, referrals, and future product adoption
• Handle first-level configuration questions
• Troubleshoot booking failures and triage support issues through established escalation paths and templates
• Document recurring questions and gaps for product and enablement teams
• Translate usage patterns and friction points into actionable Product feedback
• Partner with GTM, marketing, and implementation teams on onboarding playbooks, campaigns, and feature-adoption initiatives

Product Success Specialist – Virtual Agent

Sales Operations Manager

• Own intake, prioritization, and sequencing for high-priority Upsell initiatives
• Facilitate the recurring enablement planning forum with Upsell business partners
• Build and maintain enablement plans for Tier 1 initiatives
• Translate product releases and process changes into training, documentation, and communications
• Own change management and internal communications strategy
• Partner with Product and Product Marketing on go-to-market requirements and adoption programs
• Build enablement content, training materials, playbooks, and aids
• Deliver training through instructor-led and subject-matter-expert working sessions
• Serve as enablement point of contact for Upsell leadership, GTM, Post Sales, Fintech sellers, and product/revenue leaders
• Represent enablement in cross-functional planning
• Track initiative adoption and effectiveness against the Upsell scorecard
• Refine intake and tiering processes based on rollout outcomes

Sales Enablement Manager

Advisor

• Advise Product on feature decisions and tradeoffs from an operator’s perspective
• Review and comment on product requirement documents
• Advise on custom versus standardized reporting needs for Property Care clients
• Turn QBR feedback into prioritized product roadmap input
• Attend and represent ServiceTitan at industry conferences such as PestWorld
• Own relationships with key trade organizations such as NPMA
• Write market point-of-view documents for internal and customer-facing use
• Join prospect pitches and calls to provide industry credibility and answer trade-specific questions
• Shape go-to-market materials and value propositions grounded in operator experience
• Support discovery on nuanced or ambiguous operational topics during onboarding
• Act as an escalation point for complex implementation issues
• Serve as an internal resource for trade-specific implementation questions
• Provide named-account support for highest-priority accounts
• Translate customer asks and pain points into input for relevant ServiceTitan teams
• Bring an operator lens to customer discussions

Senior Industry Advisor

Sales

• Develop and implement incentive compensation plans aligned with ServiceTitan’s strategy
• Partner with Sales leadership and People Operations
• Analyze incentive compensation plan effectiveness and recommend adjustments
• Research industry best practices across B2B SaaS and adjacent industries
• Benchmark compensation practices
• Present insights and recommendations to senior leaders and cross-functional stakeholders
• Drive day-to-day incentive compensation operations, including monthly payouts and accruals
• Improve and streamline operational processes
• Collaborate with Operations, Finance, HR, and Sales leaders
• Lead and develop a team of compensation professionals
• Own incentive compensation plans across more than 500 production roles

Director, Sales Compensation

Implementation Specialist

The Enterprise Implementation Services team plays a pivotal role in ensuring our client’s sustained success by owning the setup, configuration, training, and testing of the ServiceTitan platform for the largest and most influential businesses across the Home Services industry. Our team's success directly correlates with our clients' success, as we are responsible for guiding them through the entire implementation process, from initial setup to full-scale utilization of our platform's capabilities. By meticulously understanding their unique business needs and objectives, we tailor our implementation strategies to optimize efficiency, enhance productivity, and drive measurable outcomes.  

What you’ll do:

- Closely manage multiple and concurrent implementation projects from initiation through project close, acting as the primary point of contact for your clients and assuming full accountability for a high-quality client experience. 

- Partner with your Delivery Manager to ensure that each phase of a client’s implementation is delivered on time while ensuring long-term client success and positive sentiment.

- Lead scoping and discovery sessions to understand and document business requirements.

- Deliver the client a ServiceTitan environment configured to meet their needs and align with ServiceTitan best practices.

- Conduct training with clients to enable them on the different functions within the software and create customized training resources for client-specific workflows as needed, while ensuring the client follows ServiceTitan standards and recommendations.

- Proactively identify and escalate client implementation risks, and collaborate with product, leadership, and/or your Delivery Manager to develop and communicate potential solutions.

- Collaborate with cross-functional data, training, and product teams to deliver against defined project timelines.

- Stay up-to-date and enabled on all new and in-development ServiceTitan functionality to ensure clients utilize the most current features.

- Travel for client on-site 20-30% of the time.

What you’ll bring:

- Five or more years of relevant work experience that may include a combination of client-facing, project management, technology/SaaS implementation, and/or home services industry.

- Bachelor's Degree or equivalent professional work experience.

- Exceptionally detail-oriented while being able to manage multiple tasks to successful completion and document thoroughly .

- Ability to think several steps ahead and take proactive steps to address roadblocks and issues.

- Exceptional client relationship skills and a clear view of what constitutes an excellent client experience and partnership.

- Collaborative team player always looking to help and enable others in the organization.

- Problem-solver and demonstrate the ability to overcome challenges with creative solutions. Take ownership of any tasks within the project plan to help support and deliver value to our clients.

- Knowledge and previous experience with Excel and SmartSheet a plus (not required).

Be Human With Us:
Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. 

Use of AI Technology:
We use technology, including automated and AI-assisted tools, to support certain aspects of our recruitment process. These tools are designed to improve efficiency and enhance the candidate experience. AI tools are not used to make hiring decisions; all hiring decisions are made by our hiring teams.

What We Offer:
When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

- Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.

- Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.

- Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.
ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation, which may change over time. We comply with all applicable minimum wage laws. For candidates in the United States, the good faith salary ranges estimate for this role is

Zone 1: $101,400 USD - $152,000 USD Applicable for: CA, CT, DC, MD, MA, NJ, NY, VA, and WA

Zone 2: $94,700 USD - $142,100 USD Applicable for: All other US locations.

International Compensation for candidates residing outside the United States will vary by location and will be discussed during the hiring process. Actual compensation within a range is determined by factors including relevant experience, skill set, qualifications, and performance. In addition to base salary, our total compensation package includes an annual bonus, equity, and a holistic suite of benefits.

Enterprise Implementation Consultant

Engineer

• Design end-to-end ServiceTitan solutions aligned with customer goals, operational maturity, and trade best practices
• Translate customer workflows into scalable configurations across business units, job types, campaigns, pricebooks, memberships, dispatch, reporting, and integrations
• Ensure solutions follow ServiceTitan best practices while balancing customer-specific requirements
• Serve as a subject-matter expert on ServiceTitan capabilities, limitations, and roadmap-aligned solutions
• Evaluate and design integrations with accounting, payroll, CRM, marketing, and BI systems
• Support complex data structures, including pricebooks, reporting hierarchies, and multi-location or multi-trade environments
• Lead technical discovery and architecture discussions with executive, operational, and technical stakeholders
• Articulate trade-offs, risks, and recommendations to build trust and alignment
• Support customers through change management, adoption, and future-state design
• Partner with Implementation and Customer Success teams during onboarding, optimization, and expansion
• Provide architectural guidance to Sales during complex pre-sales or upsell motions
• Identify recurring gaps and opportunities for Product and Engineering
• Create and maintain solution documentation, diagrams, and decision logs
• Ensure solutions are scalable, supportable, and aligned with internal standards
• Identify risks early and recommend mitigation strategies

Project Engineer I

Technical Customer Success

• Develop strong working relationships with corporate contacts in strategic accounts
• Coach and train corporate staff, franchise owners, and end users on product best practices and workflows
• Collaborate with customers and product managers on product enhancement requests
• Serve as a subject matter expert on custom product features
• Manage initiatives to increase product adoption, customer satisfaction, and evangelism
• Analyze user engagement data and identify actionable insights
• Gather intelligence on product usage and feature/service value
• Build and present business reviews and recommendations
• Act as an escalation point for customer support tickets
• Maintain account and contact records for accurate reporting
• Identify improvements in the customer experience, product, and processes
• Assist with onboarding new customers to ServiceTitan as needed
• Manage the long-term success of strategic accounts

Customer Success Engineer

Financial Planning and Analysis

• Drive the monthly close process, including understanding monthly performance, preparing variance commentary, understanding accruals, and raising risks and opportunities to finance and R&D leadership
• Manage headcount and expense planning by supporting monthly forecasts and the annual operating plan
• Build command of the P&L to diagnose performance drivers
• Shape strategic narratives and partner with leadership on high-impact ad hoc analyses
• Provide data-driven recommendations on budgets, strategic trade-offs, and business-growth decisions
• Identify opportunities to automate, accelerate, and improve processes using AI