Customer Success Engineer

ServiceTitan

. Develop strong working relationships with corporate contacts in strategic accounts .

Posted 9/15/2026full-timeRemote • United StatesMid-LevelSenior💰 $104,500 - $167,600 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in account management and project management, with a focus on enhancing customer satisfaction and product adoption. Proven ability to analyze user engagement data and provide actionable insights to improve customer experience and product value.

Highest-signal resume keywords

Account ManagementProject ManagementCustomer Engagement AnalysisTraining and CoachingCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

User Engagement AnalysisProduct Enhancement RequestsData ReportingCustomer OnboardingAccount Record Maintenance

Soft Skills

Proactive Problem-SolvingAttention to DetailLeadershipMotivational SkillsOrganizational Skills

Tools & Technologies

ServiceTitan

Industry Keywords

Strategic AccountsCustomer SatisfactionProduct AdoptionCorporate TrainingBusiness Reviews

About the role

Key responsibilities & impact

Develop strong working relationships with corporate contacts in strategic accounts
Coach and train corporate staff, franchise owners, and end users on product best practices and workflows
Collaborate with customers and product managers on product enhancement requests
Serve as a subject matter expert on custom product features
Manage initiatives to increase product adoption, customer satisfaction, and evangelism
Analyze user engagement data and identify actionable insights
Gather intelligence on product usage and feature/service value
Build and present business reviews and recommendations
Act as an escalation point for customer support tickets
Maintain account and contact records for accurate reporting
Identify improvements in the customer experience, product, and processes
Assist with onboarding new customers to ServiceTitan as needed
Manage the long-term success of strategic accounts

Requirements

What you’ll need

5+ years of relevant experience managing multiple accounts and/or projects
Proven track record of success
Ability to learn new software programs and identify opportunities to use their full potential
Strong account management and project management skills
Strict attention to detail
Ability to lead, motivate, and work well with others
Proactive problem-solving ability
Ability to overcome challenges and ambiguity with creative solutions
Strong communication and organizational skills
Ability to work in a fast-paced, entrepreneurial environment
Less than 15% nationwide travel

Benefits

Comp & perks

Flexible time off
Learning and development opportunities
Comprehensive onboarding program
Leadership training
Programs and events
Bonusly rewards
Peer-nominated awards
Company-paid medical, dental, and vision insurance
100% employer-paid options and 90% dependent coverage
FSA and HSA
401(k) match
Telehealth options, including One Medical memberships
Parental leave and support
Up to $20k in fertility services
Surrogacy and adoption reimbursement
On-demand maternity support through Maven Maternity
Free breast milk shipping through Maven Milk
Pet insurance
Legal advisory services
Financial planning tools
Variable commission plan
Equity