Customer Success Manager

ServiceTitan

. Actively manage and develop a portfolio of approximately 35 Enterprise commercial customers with complex needs .

Posted 10/13/2026full-timeRemote • United StatesMid-LevelSenior💰 $86,600 - $129,800 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in account management and project management, with a focus on delivering exceptional customer experiences and analyzing data to drive insights. Proven ability to build relationships, mentor team members, and identify upselling opportunities within a diverse portfolio of enterprise customers.

Highest-signal resume keywords

Account ManagementProject ManagementCustomer Relationship BuildingData AnalysisMentoring

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ManagementProject ManagementData AnalysisKPI ReportingCustomer Segmentation

Soft Skills

CommunicationOrganizational SkillsProblem SolvingTeam LeadershipAdaptability

Industry Keywords

Enterprise CustomersCustomer ExperienceUpsellingCross-SellingCustomer Engagement

About the role

Key responsibilities & impact

Actively manage and develop a portfolio of approximately 35 Enterprise commercial customers with complex needs
Regularly contact accounts to understand product usage and identify valuable features and services
Coach customers on best practices
Build and maintain senior-level customer relationships
Deliver a premium, high-caliber customer experience
Solve complex customer problems with strategic, creative solutions
Continuously improve the customer experience across products and processes
Analyze user engagement data and identify actionable insights
Report KPIs regularly
Segment customers for upselling and cross-selling opportunities
Mentor and support new hires and members of the non-Enterprise Success Team

Requirements

What you’ll need

4+ years of combined account and/or project management experience in a customer-facing role
Proven ability to multitask and manage multiple projects with strong attention to detail
Self-starter who thrives in an entrepreneurial, fast-paced environment
Demonstrated capacity to lead, motivate, and work well with others
Demonstrated ability and interest in project management and analyzing data sets
Intelligent, quick-thinking, fast-learning, solution-oriented approach
Adaptable team player with strong communication and organizational skills
Less than 15% nationwide travel

Benefits

Comp & perks

Flexible time off
Learning and development opportunities
Comprehensive onboarding program
Leadership training
Programs and events
Bonusly rewards
Peer-nominated awards
Company-paid medical, dental, and vision insurance
100% employer-paid options and 90% dependent coverage
FSA and HSA
401k match
Telehealth options, including One Medical memberships
Parental leave and support
Up to $20k in fertility services, including IUI and IVF
Surrogacy and adoption reimbursement
On-demand maternity support through Maven Maternity
Free breast milk shipping through Maven Milk
Pet insurance
Legal advisory services
Financial planning tools
Variable commission plan
Equity