Customer Success Manager

ServiceTitan

. Serve as the dedicated Customer Success Manager for approximately 75+ assigned accounts .

Posted 11/3/2026full-timeRemote • United StatesMid-LevelSenior💰 $71,800 - $107,800 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer success management by building strong relationships, analyzing account health, and driving measurable business impact through tailored solutions. Proficient in utilizing data analytics and collaboration across teams to enhance customer satisfaction and operational efficiency.

Highest-signal resume keywords

Customer Success ManagementAccount ManagementSalesforceGainsightBusiness Performance Analytics

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer Value PlansAccount Health AnalysisEngagement Metrics InterpretationProject ManagementOperational Workflows

Soft Skills

Exceptional CommunicationRelationship-BuildingProblem-SolvingConflict ResolutionHighly Organized

Tools & Technologies

SalesforceGainsightTableauServiceTitan

Industry Keywords

Customer SatisfactionNPSROICross-Functional CollaborationCustomer Feedback

Tech Stack

Tools & technologies

Tableau

About the role

Key responsibilities & impact

Serve as the dedicated Customer Success Manager for approximately 75+ assigned accounts
Act as the primary point of contact and strategic business advisor
Understand customer goals, challenges, and success metrics and align ServiceTitan solutions to drive ROI
Build and maintain senior-level customer relationships
Guide customers in maximizing ServiceTitan usage
Identify opportunities to improve customer performance and efficiency
Create and execute customer value plans demonstrating measurable business impact and ROI
Analyze account health, usage data, and engagement trends to identify risk
Deliver tailored and timely customer interventions
Reach out through calls, emails, and digital campaigns
Provide product guidance, training, and best practices
Increase customer satisfaction, loyalty, NPS, referrals, and case studies
Partner with Support, Product, Onboarding, and Sales
Own escalations and drive rapid issue resolution
Gather and synthesize customer feedback to influence product and process improvements
Maintain detailed account documentation
Track progress toward goals and ensure timely follow-ups
Manage multiple priorities, accounts, and projects

Requirements

What you’ll need

Proven experience in customer-facing roles such as Customer Success, Account Management, or Sales
Passion for customer success
Curiosity and a learning mindset
Strong ownership mentality
Exceptional communication and relationship-building skills
Problem-solving and conflict-resolution skills
Ability to drive alignment across cross-functional teams
Highly organized, detail-oriented, and proactive
Ability to interpret engagement and usage metrics
Collaborative team-player mindset
Expected travel up to 10% for client meetings, site visits, and team collaboration
Experience in project management or business consulting preferred
Familiarity with Salesforce, Gainsight, Tableau, and/or ServiceTitan preferred
Understanding of business performance analytics and operational workflows
Ability to connect technology to measurable business results
Candidates residing outside the United States will have location-dependent international compensation

Benefits

Comp & perks

Flexible time off
Learning and development opportunities
Comprehensive onboarding program
Leadership training
Programs and events
Bonusly recognition rewards
Peer-nominated awards
Company-paid medical, dental, and vision insurance
100% employer-paid options and 90% coverage for dependents
FSA and HSA
401(k) match
Telehealth options, including One Medical memberships
Parental leave and support
Up to $20k in fertility services, including IUI and IVF
Surrogacy and adoption reimbursement
On-demand maternity support through Maven Maternity
Free breast milk shipping through Maven Milk
Pet insurance
Legal advisory services
Financial planning tools
Equity
Variable commission plan
Autonomous work support