Director of Billing and Collections

ServiceTitan

. Lead and scale global end-to-end Order-to-Cash operations .

Posted 10/30/2026full-timeRemote • United StatesLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive expertise in leading global Order-to-Cash operations, ensuring compliance with ASC 606 and IFRS 15, while optimizing billing processes and managing cross-functional collaboration. Proven ability to mentor teams, drive automation, and enhance financial reporting and collections strategies.

Highest-signal resume keywords

Order-To-Cash OperationsAccounts Receivable ManagementASC 606 ComplianceLeadership in Financial OperationsBilling Process Automation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Billing OperationsRevenue OperationsFinancial ReportingCash ApplicationAR ReconciliationCredit Evaluation MethodologiesWorkflow AutomationSaaS Billing ModelsFinancial Audit PreparationPerformance Metrics Analysis

Soft Skills

Communication SkillsNegotiation SkillsStakeholder ManagementTeam LeadershipConsensus Building

Tools & Technologies

SalesforceWorkdayBilling PlatformsRevenue Engine ToolsCollection Tools

Certifications & Qualifications

Bachelor’s Degree in FinanceMaster’s Degree in FinanceCPA

Industry Keywords

Global Collections StrategyCustomer InvoicingDispute ResolutionPerformance-Driven CultureSOX Compliance

About the role

Key responsibilities & impact

Lead and scale global end-to-end Order-to-Cash operations
Oversee customer invoicing, collections, accounts receivable, and dispute resolution across all entities
Partner with Finance, Sales, Corporate Engineering, Deal Desk, Legal, Revenue Accounting, Finance Systems, and Product teams
Lead, mentor, and scale billing and collections teams, including onshore and offshore AR accountants
Foster a performance-driven, customer-centric culture
Support the monthly financial close cycle, billing cutoff, monthly reporting, bad debt reserve assessments, and unapplied cash reconciliations
Oversee billing streams across SaaS subscriptions, usage-based models, and enterprise contracts
Ensure billing and transaction flows comply with ASC 606, IFRS 15, and regional/international tax requirements
Supervise complex billing inquiries, unapplied cash, and escalated customer account discrepancies
Direct global collections strategy to maximize cash recovery and minimize write-offs and allowance reserves
Drive automated cash application and collection escalation workflows
Streamline Order-to-Cash processes and eliminate manual interventions
Lead strategy, design, testing, and deployment for billing platform, revenue engine, and collection tool enhancements
Maintain internal controls, including SOX compliance where applicable
Lead internal and external financial audit preparations

Requirements

What you’ll need

10+ years of progressive experience in billing operations, revenue operations, accounts receivable, or financial operations
At least 5 years in a managerial or directorship role overseeing global O2C functions
Bachelor’s Degree in Finance, Accounting, Business Administration, or equivalent operational experience required
Master’s or CPA preferred
Experience collaborating with Revenue Accounting and Finance teams on month-end close, AR reconciliations, and revenue recognition compliance
Experience managing and scaling offshore teams, third-party BPO vendors, or global shared service centers
Experience collaborating with Deal Desk and Legal on commercial terms
Leadership experience partnering with IT/Corporate Engineering on finance system initiatives such as Salesforce and Workday
Ability to map, streamline, and automate order-to-cash workflows
Understanding of working capital optimization, AR accounting, credit evaluation methodologies, and ASC 606 revenue recognition principles
Communication, negotiation, and stakeholder management skills
Ability to build consensus across cross-functional teams and executive leadership

Benefits

Comp & perks

Flexible time off
Learning and development opportunities
Comprehensive onboarding program
Leadership training
Programs and events
Bonusly rewards
Peer-nominated awards
Company-paid medical, dental, and vision insurance
100% employer-paid options and 90% coverage for dependents
FSA and HSA
401k match
Telehealth options, including One Medical memberships
Parental leave and support
Up to $20k in fertility services, including IUI and IVF
Surrogacy and adoption reimbursement
On-demand maternity support through Maven Maternity
Free breast milk shipping through Maven Milk
Pet insurance
Legal advisory services
Financial planning tools
Annual bonus
Equity
Holistic benefits suite