Manager, Post Sales Process – Automation

ServiceTitan

. Act as a strategic partner to stakeholders by identifying business problems and proposing scalable processes and solutions across the customer journey .

Posted 9/23/2026full-timeRemote • United StatesMid-LevelSenior💰 $125,700 - $201,700 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing complex projects and leading teams within SaaS environments, with a strong focus on process improvement and stakeholder engagement. Proficient in utilizing AI tooling and Salesforce to drive efficiency and enhance the customer journey.

Highest-signal resume keywords

Project ManagementTeam LeadershipProcess MappingSalesforce ExperienceAI Tooling

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Business OperationsProcess ImprovementUser Acceptance TestingTechnical User StoriesData AnalysisKPI ImplementationChange ManagementWorkflow DocumentationCross-Functional InitiativesBusiness Requirements Gathering

Soft Skills

Prioritization SkillsVerbal CommunicationWritten CommunicationProblem SolvingStakeholder Management

Tools & Technologies

SalesforceSmartsheetSalesloftGainsightAI Tooling

Industry Keywords

SaaSCustomer JourneyBusiness TransformationSDLCProcess Best Practices

Tech Stack

Tools & technologies

SDLC

About the role

Key responsibilities & impact

Act as a strategic partner to stakeholders by identifying business problems and proposing scalable processes and solutions across the customer journey
Document and analyze current-state workflows and develop process-improvement points of view through process mapping
Manage and develop team members, allocate capacity, hold the team accountable, and delegate work across U.S. and international team members
Design and deliver process and efficiency solutions across Salesforce, Smartsheet, Salesloft, and Gainsight
Advance AI tooling and apply an AI-first mindset to solution design
Implement and maintain KPIs and use data-driven insights to identify continuous improvement opportunities
Own initiatives end-to-end, including timelines, requirements gathering, stakeholder alignment, testing, launch, and post-launch support
Own change-management plans, assessments, and coordination with the enablement team
Prioritize work based on impact, urgency, and business goals
Build cross-functional stakeholder relationships and tailor solutions to operational needs
Make decisions using business judgment, data analysis, and stakeholder input
Participate in SDLC events including stand-ups, sprint planning, sprint reviews, demos, and UAT
Develop user stories, use cases, and functional and technical specifications
Lead UAT to validate solution requirements and functionality
Gather post-launch user feedback and analyze usage data for future enhancements
Align business roadmaps with cross-team capacity and system-development prioritization
Handle ad hoc and business-as-usual stakeholder requests

Requirements

What you’ll need

5+ years of related work experience in business operations within SaaS, with strong knowledge of the customer journey
Experience independently managing complex projects with minimal supervision
Experience leading teams and developing team members while balancing individual contributor ownership with delegation
Experience leading business transformation or cross-functional initiatives with measurable outcomes
Experience with AI tooling such as Claude and Cursor
Strong prioritization skills and experience managing a portfolio of projects and BAU work
Experience creating process maps, writing technical user stories, documenting business requirements, and running user acceptance tests
Strong cross-functional written and verbal communication skills, including executive-level communication
Ability to prioritize and manage changing priorities, recurring tasks, ongoing work, and major projects
Ability to use business information and judgment to make effective decisions
Understanding of business processes and ability to apply system and process best practices
Self-sufficient, self-starting, forward- and critical-thinking problem solver able to work with little direct supervision
Salesforce experience is required, with excellent understanding of best practices and functionality
Gainsight, Salesloft, and/or Smartsheet experience preferred
Bachelor's degree in Computer Science, Computer Information Systems, Business Management, Business Administration, or a related engineering or business field favorable but not required

Benefits

Comp & perks

Flexible time off
Learning and development opportunities
Comprehensive onboarding program
Leadership training
Programs and events
Bonusly rewards
Peer-nominated awards
Company-paid medical, dental, and vision insurance
100% employer-paid options and 90% coverage for dependents
FSA and HSA
401(k) match
Telehealth options, including One Medical memberships
Parental leave and support
Up to $20k in fertility services
Surrogacy and adoption reimbursement
On-demand maternity support through Maven Maternity
Free breast milk shipping through Maven Milk
Pet insurance
Legal advisory services
Financial planning tools
Annual bonus
Equity
Holistic benefits package