Product Success Specialist – Virtual Agent

ServiceTitan

. Own the end-to-end onboarding experience for new Virtual Agent customers .

Posted 9/22/2026full-timeRemote • CanadaJuniorMid-Level💰 CA$65,300 - CA$97,900 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer success and account management, focusing on onboarding, retention, and product adoption. Proficient in utilizing data-driven insights to enhance customer experiences and drive positive outcomes.

Highest-signal resume keywords

Customer Success ManagementSaaS Product ExperienceData-Driven Decision MakingSalesforce ProficiencyConfiguration and Troubleshooting

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Onboarding ExperienceProduct DemonstrationAdoption Metrics TrackingOptimization Session LeadershipCustomer Health Management

Soft Skills

Strong Communication SkillsSelf-StarterTrust Building

Tools & Technologies

SalesforceCRM Tools

Industry Keywords

Home Services IndustryPost-Sale Relationship ManagementActivation and RetentionProduct Feedback

About the role

Key responsibilities & impact

Own the end-to-end onboarding experience for new Virtual Agent customers
Run tailored product demonstrations using customers’ data and workflows
Drive continued, high-quality usage of Virtual Agents across a book of business
Track adoption metrics and proactively address product usage drop-off
Identify underutilizing customers and lead optimization sessions
Manage a book of business focused on retention, ROI demonstration, and customer health
Develop personalized plans based on customers’ business drivers and pain points
Build customer trust to drive positive sentiment, referrals, and future product adoption
Handle first-level configuration questions
Troubleshoot booking failures and triage support issues through established escalation paths and templates
Document recurring questions and gaps for product and enablement teams
Translate usage patterns and friction points into actionable Product feedback
Partner with GTM, marketing, and implementation teams on onboarding playbooks, campaigns, and feature-adoption initiatives

Requirements

What you’ll need

2–4 years of experience in customer success, account management, implementation, or solutions engineering
Experience ideally in a SaaS or technical product environment
Track record of owning the post-sale relationship, including activation, adoption, retention, and renewal
Comfort with configuration, troubleshooting, and learning how a product works under the hood
Strong communication skills and ability to simplify complex concepts for customers of all technical levels
Data-driven mindset using adoption metrics and account trends to prioritize time and identify risk
Self-starter able to thrive in a fast-moving, ambiguous environment with minimal hand-holding
Experience in the home services industry is a strong plus
Proficiency in Salesforce or similar CRM tools is a plus
BA/BS degree preferred

Benefits

Comp & perks

Flexible time off
Learning and development opportunities
Comprehensive onboarding program
Leadership training
Programs and events
Bonusly rewards
Peer-nominated awards
Company-paid medical, dental, and vision for you and your dependents
RSP match
Employee assistance program
Parental leave and support
Up to $20k in adoption reimbursement
On-demand maternity support through Maven Maternity
Free breast milk shipping through Maven Milk
Financial planning tools
Equity
Potential bonus eligibility