Senior Community Specialist

ServiceTitan

. Own and execute content calendars for customer community groups .

Posted 10/9/2026full-timeRemote • United StatesSenior💰 $86,600 - $139,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in community management, content calendar execution, and data analysis to enhance customer engagement and brand loyalty. Proficient in leveraging community platforms and analytics tools to drive strategic initiatives and improve customer experience.

Highest-signal resume keywords

Community ManagementContent Calendar ManagementGainsight ExperienceData AnalysisEmployee Advocacy Program

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Social Media ManagementContent DevelopmentCustomer ServiceSupportMarketingEngagement Data AnalysisReportingCommunity Guidelines ApplicationTrend MonitoringIssue Resolution

Soft Skills

Exceptional Listening SkillsEmpathyStrong Communication SkillsRelationship BuildingFlexibility

Tools & Technologies

GainsightSalesforceTableauMonitoring ToolsAnalytics Tools

Industry Keywords

Customer CommunityBrand PersonalityEmployee AdvocacyCommunity PlatformsTrade Services Professionals

Tech Stack

Tools & technologies

Tableau

About the role

Key responsibilities & impact

Own and execute content calendars for customer community groups
Source and develop content across customer communities and editorial calendars
Monitor and route escalations across customer communities and social channels
Identify and close gaps between siloed community efforts
Share learnings, playbooks, and best practices across brands
Track customer questions, issues, and recommendations and communicate them to appropriate teams
Build brand personality and customer trust through community-platform communication
Monitor online conversations among trade services professionals for topics, trends, and risks
Collaborate with stakeholders to resolve customer issues and escalate as needed
Capture, analyze, and share insights with internal stakeholders
Improve internal processes and customer experience consistency
Use monitoring and analytics tools to align community activity with company goals
Maintain product and industry knowledge across brands
Apply community guidelines and recommend updates
Manage day-to-day execution, content sourcing, and employee enablement for the Employee Advocacy program
Pull employee advocacy performance data regularly
Partner with stakeholders to grow employee participation and brand ambassadorship
Analyze engagement data and employee feedback to refine the program
Provide peer coaching as needed to junior team members

Requirements

What you’ll need

5+ years of experience in social media, community management, customer service, support, or marketing
Ability to operate across multiple brands, products, or audiences while maintaining attention to nuance
Experience running or contributing to an employee advocacy or ambassador-style program
Familiarity with community platforms, page and group management, and content calendar management
Experience with Gainsight strongly preferred
Familiarity with Salesforce and Tableau
Ability to build networks and develop relationships and partnerships across teams and brands
Exceptional listening skills and empathy
Strong communication skills
Data-driven ability to collect, synthesize, and act on community and social data
Ability to build and present regular reporting on engagement, sentiment, and program performance to leadership
Flexibility to perform varied responsibilities
Passion for an entrepreneurial, fast-paced, and evolving environment

Benefits

Comp & perks

Flexible time off
Learning and development opportunities
Comprehensive onboarding program
Leadership training
Programs and events
Bonusly rewards
Peer-nominated awards
Company-paid medical, dental, and vision insurance
100% employer-paid options and 90% dependent coverage
FSA and HSA
401(k) match
Telehealth options, including One Medical memberships
Parental leave and support
Up to $20k in fertility services, including IUI and IVF
Surrogacy and adoption reimbursement
On-demand maternity support through Maven Maternity
Free breast milk shipping through Maven Milk
Pet insurance
Legal advisory services
Financial planning tools
Annual bonus
Equity