Senior Customer Success Manager, Strategic Accounts

ServiceTitan

. Develop strong working relationships with corporate contacts in strategic accounts .

Posted 10/28/2026full-timeRemote • United StatesSenior💰 $114,200 - $183,400 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in account management and project management, with a focus on enhancing customer satisfaction and product adoption. Proven ability to analyze user engagement data and provide actionable insights while fostering strong relationships with corporate contacts.

Highest-signal resume keywords

Account ManagementProject ManagementCustomer SuccessData AnalysisCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

User Engagement AnalysisKPI ReportingProduct Adoption StrategiesOnboarding ProcessesProcess Improvement

Soft Skills

LeadershipProblem-SolvingAttention to DetailTeam CollaborationProactive Anticipation

Industry Keywords

Strategic AccountsCustomer SatisfactionProduct EnhancementBusiness ReviewsServiceTitan

About the role

Key responsibilities & impact

Develop strong working relationships with corporate contacts in strategic accounts
Coach and train corporate staff, franchise owners, and end users on product best practices and workflows
Collaborate with customers and product managers on product enhancement requests
Serve as subject matter expert on custom product features for strategic accounts
Manage initiatives to increase product adoption, customer satisfaction, and evangelism
Analyze user engagement data and identify actionable insights
Report KPIs regularly
Gather intelligence on customer product usage and determine valuable and less valuable features and services
Build and present business reviews and recommendations reinforcing ServiceTitan’s value
Act as an escalation point for customer support tickets
Update strategic account and contact records for accurate reporting
Identify product and process improvements in the customer experience
Assist with onboarding new ServiceTitan customers as needed
Manage long-term success of ServiceTitan’s largest strategic customers
Create partnerships with executive and management contacts
Collaborate on projects and initiatives supporting customer success, product adoption, and evangelism

Requirements

What you’ll need

5+ years of relevant experience managing multiple accounts and/or projects with a proven track record of success
Self-starter able to thrive in an entrepreneurial, fast-paced environment
Demonstrated capacity to lead, motivate, and work well with others
Exceptional account management and project management skills
Strict attention to detail
Ability to learn new software programs and identify opportunities to use their full potential
Proactive ability to anticipate client roadblocks, risks, and issues
Demonstrated problem-solving ability in challenging and ambiguous situations
Strong communication and organizational skills
Ability to work effectively as a team player
Less than 15% nationwide travel

Benefits

Comp & perks

Flexible time off
Learning and development opportunities
Comprehensive onboarding program
Leadership training
Programs and events
Bonusly rewards
Peer-nominated awards
Company-paid medical, dental, and vision insurance
100% employer-paid options and 90% coverage for dependents
FSA and HSA
401k match
Telehealth options including One Medical memberships
Parental leave and support
Up to $20k in fertility services, including IUI and IVF
Surrogacy and adoption reimbursement
On-demand maternity support through Maven Maternity
Free breast milk shipping through Maven Milk
Pet insurance
Legal advisory services
Financial planning tools
Equity
Variable commission plan